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Enterprise Analyzer installation fails with a problem in the Windows Installer Package, how can this be solved?

Enterprise Analyzer installation fails with a problem in the Windows Installer Package, how can this be solved?

Problem

Enterprise Analyzer installation fails with a problem in the Windows Installer Package, how can this be solved?

Resolution

At first glance, this appears to be a problem with the Enterprise Analyzer product MSI supplied by Micro Focus, however, if the OK option is used, further details of the problem are displayed as follows:

 

 

The problem is actually caused by a registration / installation  problem with the Windows Management Instrumentation (WMI).

To solve this problem, do the following:

1. Open a DOS Command prompt

2. If using a 64 bit operating system - Type cd C:\windows\SysWow64 and press Enter

3.  If using a 32 bit operating system - Type cd C:\windows\system32 and press Enter

4. Type regsvr32 scrrun.dll and press Enter.

NOTE : A message will display with the following: DllRegisterServer in scrrun.dll succeeded.

5.  The installation should now be run again "As Administrator".

 

 

Incident#2791957

 

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Version history
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Last update:
‎2014-09-17 09:07
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