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ServletException displayed in the browser when viewing Enterprise View Portal

ServletException displayed in the browser when viewing Enterprise View Portal

This article explains how to solve situations in which ServletException is displayed in the browser when viewing Enterprise View Portal.

Problem:

When you open the Enterprise View Portal in a Web browser, the following error message is displayed:

 [ServletException in:/jsp/index_body.jsp] null' javax.servlet.ServletException at 
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:846) at
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:779) at
org.apache.jsp.jsp.index_005fbody_jsp._jspService(index_005fbody_jsp.java:453) at
org.apache.jasper.runtime.HttpJspBase.service

Resolution:

Please verify the provided username and password in Configuration Manager > Portal Settings, Context Section.

The username specified has to be the name of the schema used by Enterprise View and the password must be the password for the schema. The default username and password (system/system) are simply placeholders and will not allow the Portal to correctly connect to Oracle, which will result in an error emitted from the Portal.

Type in the correct username and password and click Apply, then restart the Portal from the host and refresh the page in the Web browser.

Old KB# 14441

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Version history
Revision #:
1 of 1
Last update:
‎2013-02-15 18:13
Updated by:
 
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