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File reporter install on windows fails

Running the NFREngine-installer fails on Windows 2008R@ server. Below is info from the install log. Not sure what to do now...

060C:048C][2013-10-03T11:07:17]: Burn v3.6.3303.0, Windows v6.1 (Build 7601: Service Pack 1), path: E:\Windows\x86_64\NFREngine-Installer-2.0.1-x64-1071.exe, cmdline: '-burn.unelevated BurnPipe.{2DD6F479-A30F-4485-8522-915A4506A8F7} {E9AA11FB-444C-4E62-88B6-F8243C0F2153} 1224'
[060C:048C][2013-10-03T11:07:17]: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Novell\File Reporter'
[060C:048C][2013-10-03T11:07:17]: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Config\EngineConfig\MainConfig.exe'
[060C:048C][2013-10-03T11:07:17]: Setting string variable 'WixBundleLog' to value 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717.log'
[060C:048C][2013-10-03T11:07:17]: Setting string variable 'WixBundleOriginalSource' to value 'E:\Windows\x86_64\NFREngine-Installer-2.0.1-x64-1071.exe'
[060C:04FC][2013-10-03T11:07:17]: Error 0x80070057: Failed to load splash screen bitmap.
[060C:04FC][2013-10-03T11:07:17]: Error 0x80070057: Failed to load splash screen.
[060C:048C][2013-10-03T11:07:17]: Setting string variable 'WixBundleName' to value 'Novell File Reporter 2.0 Engine'
[060C:048C][2013-10-03T11:07:17]: Detect 3 packages
[060C:048C][2013-10-03T11:07:17]: Registry key not found. Key = 'SOFTWARE\Novell\File Reporter\Engine'
[060C:048C][2013-10-03T11:07:17]: Setting numeric variable 'InstallPathExists' to value 0
[060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1' evaluates to false.
[060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1' evaluates to false.
[060C:048C][2013-10-03T11:07:17]: Setting string variable 'NETFRAMEWORK40' to value '1'
[060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1' evaluates to false.
[060C:048C][2013-10-03T11:07:17]: Condition 'OldSvcFileExists = 1' evaluates to false.
[060C:048C][2013-10-03T11:07:17]: Condition 'NETFRAMEWORK40' evaluates to true.
[060C:048C][2013-10-03T11:07:17]: Detected package: NetFx40Redist, state: Present, cached: None
[060C:048C][2013-10-03T11:07:17]: Detected package: NFREngine_2.0.msi, state: Absent, cached: None
[060C:048C][2013-10-03T11:07:17]: Detected package: NFRWebApp_2.0.msi, state: Absent, cached: Complete
[060C:048C][2013-10-03T11:07:17]: Condition '(VersionNT >= v6.1) AND (VersionNT = VersionNT64)' evaluates to true.
[060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 0 OR OldSvcFileExists = 0 OR OldSvcFileVersion >= v2.0.0.0' evaluates to true.
[060C:048C][2013-10-03T11:07:17]: Detect complete, result: 0x0
[060C:048C][2013-10-03T11:07:25]: Plan 3 packages, action: Install
[060C:048C][2013-10-03T11:07:25]: Skipping dependency registration on package with no dependency providers: NetFx40Redist
[060C:048C][2013-10-03T11:07:25]: Setting string variable 'WixBundleRollbackLog_NFREngine_2.0.msi' to value 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_0_NFREngine_2.0.msi_rollback.log'
[060C:048C][2013-10-03T11:07:25]: Setting string variable 'WixBundleLog_NFREngine_2.0.msi' to value 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_0_NFREngine_2.0.msi.log'
[060C:048C][2013-10-03T11:07:25]: Setting string variable 'WixBundleRollbackLog_NFRWebApp_2.0.msi' to value 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_1_NFRWebApp_2.0.msi_rollback.log'
[060C:048C][2013-10-03T11:07:25]: Setting string variable 'WixBundleLog_NFRWebApp_2.0.msi' to value 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_1_NFRWebApp_2.0.msi.log'
[060C:048C][2013-10-03T11:07:25]: Planned package: NetFx40Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[060C:048C][2013-10-03T11:07:25]: Planned package: NFREngine_2.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[060C:048C][2013-10-03T11:07:25]: Planned package: NFRWebApp_2.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[060C:048C][2013-10-03T11:07:25]: Plan complete, result: 0x0
[060C:048C][2013-10-03T11:07:25]: Apply begin
[04C8:0B40][2013-10-03T11:07:25]: Creating a system restore point.
[04C8:0B40][2013-10-03T11:07:25]: System restore disabled, system restore point not created.
[04C8:0B40][2013-10-03T11:07:25]: Caching bundle from: 'C:\Users\secure\AppData\Local\Temp\2\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\.be\NFREngine-Installer-2.0.1-x64-1071.exe' to: 'C:\ProgramData\Package Cache\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\NFREngine-Installer-2.0.1-x64-1071.exe'
[04C8:0B40][2013-10-03T11:07:25]: Registering bundle dependency provider: {8aea0504-2bce-4eeb-a2b7-239c7cf10280}, version: 2.0.1071.0
[04C8:0350][2013-10-03T11:07:25]: Verified acquired payload: NFREngine_2.0.msi at path: C:\ProgramData\Package Cache\.unverified\NFREngine_2.0.msi, moving to: C:\ProgramData\Package Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\NFREngine-2.0.msi.
[04C8:0350][2013-10-03T11:07:26]: Verified existing payload: NFRWebApp_2.0.msi at path: C:\ProgramData\Package Cache\{AD3F631C-A62B-4625-9056-F3F74D7F2775}v2.0.1070\NFRWebApp-2.0.msi.
[04C8:0B40][2013-10-03T11:07:26]: Applying execute package: NFREngine_2.0.msi, action: Install, path: C:\ProgramData\Package Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\NFREngine-2.0.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" PRODUCTFOLDER="C:\Program Files\Novell\File Reporter"'
[04C8:0B40][2013-10-03T11:07:30]: Error 0x80070643: Failed to install MSI package.
[04C8:0B40][2013-10-03T11:07:30]: Error 0x80070643: Failed to execute MSI package.
[060C:048C][2013-10-03T11:07:30]: Error 0x80070643: Failed to configure per-machine MSI package.
[060C:048C][2013-10-03T11:07:30]: Applied execute package: NFREngine_2.0.msi, result: 0x80070643, restart: None
[060C:048C][2013-10-03T11:07:30]: Error 0x80070643: Failed to execute MSI package.
[04C8:0B40][2013-10-03T11:07:30]: Skipped rollback of package: NFREngine_2.0.msi, action: Uninstall, already: Absent
[060C:048C][2013-10-03T11:07:30]: Applied rollback package: NFREngine_2.0.msi, result: 0x0, restart: None
[04C8:0B40][2013-10-03T11:07:30]: Removing cached package: NFREngine_2.0.msi, from path: C:\ProgramData\Package Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\
[04C8:0B40][2013-10-03T11:07:30]: Removed bundle dependency provider: {8aea0504-2bce-4eeb-a2b7-239c7cf10280}
[04C8:0B40][2013-10-03T11:07:30]: Removing cached bundle: {8aea0504-2bce-4eeb-a2b7-239c7cf10280}, from path: C:\ProgramData\Package Cache\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\
[060C:048C][2013-10-03T11:07:31]: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
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Re: File reporter install on windows fails

On 10/3/2013 12:16 PM, bperrin wrote:
>
> Running the NFREngine-installer fails on Windows 2008R@ server. Below is
> info from the install log. Not sure what to do now...
>
> 060C:048C][2013-10-03T11:07:17]: Burn v3.6.3303.0, Windows v6.1 (Build
> 7601: Service Pack 1), path:
> E:\Windows\x86_64\NFREngine-Installer-2.0.1-x64-1071.exe, cmdline:
> '-burn.unelevated BurnPipe.{2DD6F479-A30F-4485-8522-915A4506A8F7}
> {E9AA11FB-444C-4E62-88B6-F8243C0F2153} 1224'
> [060C:048C][2013-10-03T11:07:17]: Initializing string variable
> 'InstallFolder' to value '[ProgramFiles64Folder]Novell\File Reporter'
> [060C:048C][2013-10-03T11:07:17]: Initializing string variable
> 'LaunchTarget' to value
> '[InstallFolder]\Config\EngineConfig\MainConfig.exe'
> [060C:048C][2013-10-03T11:07:17]: Setting string variable 'WixBundleLog'
> to value
> 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717.log'
> [060C:048C][2013-10-03T11:07:17]: Setting string variable
> 'WixBundleOriginalSource' to value
> 'E:\Windows\x86_64\NFREngine-Installer-2.0.1-x64-1071.exe'
> [060C:04FC][2013-10-03T11:07:17]: Error 0x80070057: Failed to load
> splash screen bitmap.
> [060C:04FC][2013-10-03T11:07:17]: Error 0x80070057: Failed to load
> splash screen.
> [060C:048C][2013-10-03T11:07:17]: Setting string variable
> 'WixBundleName' to value 'Novell File Reporter 2.0 Engine'
> [060C:048C][2013-10-03T11:07:17]: Detect 3 packages
> [060C:048C][2013-10-03T11:07:17]: Registry key not found. Key =
> 'SOFTWARE\Novell\File Reporter\Engine'
> [060C:048C][2013-10-03T11:07:17]: Setting numeric variable
> 'InstallPathExists' to value 0
> [060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1'
> evaluates to false.
> [060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1'
> evaluates to false.
> [060C:048C][2013-10-03T11:07:17]: Setting string variable
> 'NETFRAMEWORK40' to value '1'
> [060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 1'
> evaluates to false.
> [060C:048C][2013-10-03T11:07:17]: Condition 'OldSvcFileExists = 1'
> evaluates to false.
> [060C:048C][2013-10-03T11:07:17]: Condition 'NETFRAMEWORK40' evaluates
> to true.
> [060C:048C][2013-10-03T11:07:17]: Detected package: NetFx40Redist,
> state: Present, cached: None
> [060C:048C][2013-10-03T11:07:17]: Detected package: NFREngine_2.0.msi,
> state: Absent, cached: None
> [060C:048C][2013-10-03T11:07:17]: Detected package: NFRWebApp_2.0.msi,
> state: Absent, cached: Complete
> [060C:048C][2013-10-03T11:07:17]: Condition '(VersionNT >= v6.1) AND
> (VersionNT = VersionNT64)' evaluates to true.
> [060C:048C][2013-10-03T11:07:17]: Condition 'InstallPathExists = 0 OR
> OldSvcFileExists = 0 OR OldSvcFileVersion >= v2.0.0.0' evaluates to
> true.
> [060C:048C][2013-10-03T11:07:17]: Detect complete, result: 0x0
> [060C:048C][2013-10-03T11:07:25]: Plan 3 packages, action: Install
> [060C:048C][2013-10-03T11:07:25]: Skipping dependency registration on
> package with no dependency providers: NetFx40Redist
> [060C:048C][2013-10-03T11:07:25]: Setting string variable
> 'WixBundleRollbackLog_NFREngine_2.0.msi' to value
> 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_0_NFREngine_2.0.msi_rollback.log'
> [060C:048C][2013-10-03T11:07:25]: Setting string variable
> 'WixBundleLog_NFREngine_2.0.msi' to value
> 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_0_NFREngine_2.0.msi.log'
> [060C:048C][2013-10-03T11:07:25]: Setting string variable
> 'WixBundleRollbackLog_NFRWebApp_2.0.msi' to value
> 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_1_NFRWebApp_2.0.msi_rollback.log'
> [060C:048C][2013-10-03T11:07:25]: Setting string variable
> 'WixBundleLog_NFRWebApp_2.0.msi' to value
> 'C:\Users\secure\AppData\Local\Temp\Novell_File_Reporter_2.0_Engine_20131003110717_1_NFRWebApp_2.0.msi.log'
> [060C:048C][2013-10-03T11:07:25]: Planned package: NetFx40Redist, state:
> Present, default requested: Present, ba requested: Present, execute:
> None, rollback: None, cache: No, uncache: No, dependency: None
> [060C:048C][2013-10-03T11:07:25]: Planned package: NFREngine_2.0.msi,
> state: Absent, default requested: Present, ba requested: Present,
> execute: Install, rollback: Uninstall, cache: Yes, uncache: No,
> dependency: Register
> [060C:048C][2013-10-03T11:07:25]: Planned package: NFRWebApp_2.0.msi,
> state: Absent, default requested: Present, ba requested: Present,
> execute: Install, rollback: Uninstall, cache: No, uncache: No,
> dependency: Register
> [060C:048C][2013-10-03T11:07:25]: Plan complete, result: 0x0
> [060C:048C][2013-10-03T11:07:25]: Apply begin
> [04C8:0B40][2013-10-03T11:07:25]: Creating a system restore point.
> [04C8:0B40][2013-10-03T11:07:25]: System restore disabled, system
> restore point not created.
> [04C8:0B40][2013-10-03T11:07:25]: Caching bundle from:
> 'C:\Users\secure\AppData\Local\Temp\2\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\.be\NFREngine-Installer-2.0.1-x64-1071.exe'
> to: 'C:\ProgramData\Package
> Cache\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\NFREngine-Installer-2.0.1-x64-1071.exe'
> [04C8:0B40][2013-10-03T11:07:25]: Registering bundle dependency
> provider: {8aea0504-2bce-4eeb-a2b7-239c7cf10280}, version: 2.0.1071.0
> [04C8:0350][2013-10-03T11:07:25]: Verified acquired payload:
> NFREngine_2.0.msi at path: C:\ProgramData\Package
> Cache\.unverified\NFREngine_2.0.msi, moving to: C:\ProgramData\Package
> Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\NFREngine-2.0.msi.
> [04C8:0350][2013-10-03T11:07:26]: Verified existing payload:
> NFRWebApp_2.0.msi at path: C:\ProgramData\Package
> Cache\{AD3F631C-A62B-4625-9056-F3F74D7F2775}v2.0.1070\NFRWebApp-2.0.msi.
> [04C8:0B40][2013-10-03T11:07:26]: Applying execute package:
> NFREngine_2.0.msi, action: Install, path: C:\ProgramData\Package
> Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\NFREngine-2.0.msi,
> arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"
> PRODUCTFOLDER="C:\Program Files\Novell\File Reporter"'
> [04C8:0B40][2013-10-03T11:07:30]: Error 0x80070643: Failed to install
> MSI package.
> [04C8:0B40][2013-10-03T11:07:30]: Error 0x80070643: Failed to execute
> MSI package.
> [060C:048C][2013-10-03T11:07:30]: Error 0x80070643: Failed to configure
> per-machine MSI package.
> [060C:048C][2013-10-03T11:07:30]: Applied execute package:
> NFREngine_2.0.msi, result: 0x80070643, restart: None
> [060C:048C][2013-10-03T11:07:30]: Error 0x80070643: Failed to execute
> MSI package.
> [04C8:0B40][2013-10-03T11:07:30]: Skipped rollback of package:
> NFREngine_2.0.msi, action: Uninstall, already: Absent
> [060C:048C][2013-10-03T11:07:30]: Applied rollback package:
> NFREngine_2.0.msi, result: 0x0, restart: None
> [04C8:0B40][2013-10-03T11:07:30]: Removing cached package:
> NFREngine_2.0.msi, from path: C:\ProgramData\Package
> Cache\{337BF6D3-69BB-4F45-9255-5AD5D0260686}v2.0.1071\
> [04C8:0B40][2013-10-03T11:07:30]: Removed bundle dependency provider:
> {8aea0504-2bce-4eeb-a2b7-239c7cf10280}
> [04C8:0B40][2013-10-03T11:07:30]: Removing cached bundle:
> {8aea0504-2bce-4eeb-a2b7-239c7cf10280}, from path:
> C:\ProgramData\Package Cache\{8aea0504-2bce-4eeb-a2b7-239c7cf10280}\
> [060C:048C][2013-10-03T11:07:31]: Apply complete, result: 0x80070643,
> restart: None, ba requested restart: No
>
>

bperrin,

Is the Windows firewall service *disabled* on the server? Not just
turned off, but set to 'Disabled' in services.msc? If so, set it to
'Manual' start instead of 'Disabled' and try the installer again. We
make firewall exceptions in the MSI installer for NFR, but MSIEXEC
cannot register those exceptions with the Windows firewall service if
the service is disabled.

--
-- NFMS Support Team
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