icseke Absent Member.
Absent Member.
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Heart beat could not open connection, error code 110

Hi, where can I find error codes for NFR and NSM?

I have problems with some agents connecting to the engine:

2/17/2010 16:02:55 EngineInterface: Heart beat could not open connection, error code 110

Both engine and agent runs on the same server (10.236.19.147):


AgentNCP Service Config
------------------------------------------------------------------------------
Host Address: 10.236.19.147
Service Ports: HTTPS: 3037 HTTP: 0

Data Path: /var/opt/novell/filereporter/agentncp
Debug Logging: Enabled
Heartbeat: 60 seconds
Engine Address: 10.239.19.147:3035
Use SSL: Yes
Alternate Hostname: huanovellfs1

Engine Service Config
------------------------------------------------------------------------------
Host Address: 10.236.19.147
Service Ports
Client HTTPS: 3033 HTTP: 0
Agent HTTPS: 3035 HTTP: 0

Data Path: /var/opt/novell/filereporter/engine
Debug Logging: Enabled
Heartbeat: 60 seconds
DSI Address: 10.236.19.89:8009
Use SSL: Yes
Scans per Volume: 2

Another OES2 server connects fine to the engine, butI have a Netware agent, which also fails to connect:

Feb 17, 2010 4:08:11 PM SR Interface: Heart beat could not open connection.

NFR is 1.0.0

Thanks for any input.

Istvan
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4 Replies
icseke Absent Member.
Absent Member.

Re: Heart beat could not open connection, error code 110

It's ok now, the agentncp was configured for the wrong ip address, sorry about that.

Still have problem though with the Netware connecting to the engine:

SRA (HUANOVELLFS3/) Message attempt failed with error: 111.

sragent.cfg:

<Config>
<IpAddress>10.236.19.89</IpAddress>
<SrsServerHttpPort>0</SrsServerHttpPort>
<SrsServerHttpsPort>3037</SrsServerHttpsPort>
<SRS>
<IpAddress>10.236.19.147</IpAddress>
<ClientPort>3035</ClientPort>
<Secure>1</Secure>
</SRS>
<HbSleep>60</HbSleep>
<FullDebugLog>ON</FullDebugLog>
<BaseDir>SYS:\NFR</BaseDir>
</Config>

Engine Service Config
------------------------------------------------------------------------------
Host Address: 10.236.19.147
Service Ports
Client HTTPS: 3033 HTTP: 0
Agent HTTPS: 3035 HTTP: 0

Data Path: /var/opt/novell/filereporter/engine
Debug Logging: Enabled
Heartbeat: 60 seconds
DSI Address: 10.236.19.89:8009
Use SSL: Yes
Scans per Volume: 2

Still interested in troubleshooting docs with error codes;)

Thanks,

Istvan
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Anonymous_User Absent Member.
Absent Member.

Re: Heart beat could not open connection, error code 110

Hi Istvan! Sorry for the delay in our response! we are in the process
of building a list of error codes for everyone! in the meantime the 110
means the following:

// Couldn't create a new network interface
#define CC_STATUS_CCS_CANT_CREATE 110

Is this an NSM integration installation?

Also, remove the alternate hostname.

If you don't mind, let's move this support issue to
filereporter"@"novell.com!

Thank you!

icseke wrote:
> Hi, where can I find error codes for NFR and NSM?
>
> I have problems with some agents connecting to the engine:
>
> 2/17/2010 16:02:55 EngineInterface: Heart beat could not open
> connection, error code 110
>
> Both engine and agent runs on the same server (10.236.19.147):
>
>
> AgentNCP Service Config
> ------------------------------------------------------------------------------
> Host Address: 10.236.19.147
> Service Ports: HTTPS: 3037 HTTP: 0
>
> Data Path: /var/opt/novell/filereporter/agentncp
> Debug Logging: Enabled
> Heartbeat: 60 seconds
> Engine Address: 10.239.19.147:3035
> Use SSL: Yes
> Alternate Hostname: huanovellfs1
>
> Engine Service Config
> ------------------------------------------------------------------------------
> Host Address: 10.236.19.147
> Service Ports
> Client HTTPS: 3033 HTTP: 0
> Agent HTTPS: 3035 HTTP: 0
>
> Data Path: /var/opt/novell/filereporter/engine
> Debug Logging: Enabled
> Heartbeat: 60 seconds
> DSI Address: 10.236.19.89:8009
> Use SSL: Yes
> Scans per Volume: 2
>
> Another OES2 server connects fine to the engine, butI have a Netware
> agent, which also fails to connect:
>
> Feb 17, 2010 4:08:11 PM SR Interface: Heart beat could not open
> connection.
>
> NFR is 1.0.0
>
> Thanks for any input.
>
> Istvan
>
>

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Anonymous_User Absent Member.
Absent Member.

Re: Heart beat could not open connection, error code 110

Hello again, the 111 error is as follows:
// Couldn't open a connection
#define CC_STATUS_CCS_CANT_OPEN 111

Your sragent.cfg file looks okay. And 3035 is listening on the engine.
Sorry for the elementary questions!

What does the Novell agent log file reveal?

If you wish, take this trouble call to filereporter"@"novell.com.

Thank you,
NFR Team.

icseke wrote:
> It's ok now, the agentncp was configured for the wrong ip address, sorry
> about that.
>
> Still have problem though with the Netware connecting to the engine:
>
> SRA (HUANOVELLFS3/) Message attempt failed with error: 111.
>
> sragent.cfg:
>
> <Config>
> <IpAddress>10.236.19.89</IpAddress>
> <SrsServerHttpPort>0</SrsServerHttpPort>
> <SrsServerHttpsPort>3037</SrsServerHttpsPort>
> <SRS>
> <IpAddress>10.236.19.147</IpAddress>
> <ClientPort>3035</ClientPort>
> <Secure>1</Secure>
> </SRS>
> <HbSleep>60</HbSleep>
> <FullDebugLog>ON</FullDebugLog>
> <BaseDir>SYS:\NFR</BaseDir>
> </Config>
>
> Engine Service Config
> ------------------------------------------------------------------------------
> Host Address: 10.236.19.147
> Service Ports
> Client HTTPS: 3033 HTTP: 0
> Agent HTTPS: 3035 HTTP: 0
>
> Data Path: /var/opt/novell/filereporter/engine
> Debug Logging: Enabled
> Heartbeat: 60 seconds
> DSI Address: 10.236.19.89:8009
> Use SSL: Yes
> Scans per Volume: 2
>
> Still interested in troubleshooting docs with error codes;)
>
> Thanks,
>
> Istvan
>
>

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icseke Absent Member.
Absent Member.

Re: Heart beat could not open connection, error code 110

Thank you, the problem has resolved itself after restarting the Netware, so no worries, the system is up:)

Cheers,

Istvan
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