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NFR Agent Crashes Halts Server

I've had a NFR server running for a couple of months now and keep experiencing a server seizure that the only way that I can mange to fix it is to restart the server. Novell File Reporter as installed by a consultant and operationally it runs fantastically except for that it can be a matter of days to a couple of weeks that the server/service stops working. The server is in a VM running Server 2008 R2, 64-bit, 6GB of RAM, 2x 3.6 GHz processors, 80GB of storage.

Usually, what I am finding is that since the server sits on the CTRL+ALT+DEL screen which as a result of whatever my NFR issue is, it becomes unresponsive until I do a restart of the VM, using VMWare ESXI restarting just the Guest doesn't work while this error is active but restarting the VM on the "machine" level works. After restarting I find the service NFRAgent in an error state with the message:

"The description for Event ID 2 from source NFRAgent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. Youc an install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:
01 2013-07-15 08:26:47 - 14400 2 8001 1488 1572 Failed to write to the log file "",RC = 14. Closing log file."

Aside from the references to the log file I'm reading this as a fairly generic error message. Is anyone familiar with these symptoms or error messages that can maybe shed a little light on the error and point me towards a resolution? Thank you!
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Re: NFR Agent Crashes Halts Server

marklar23 wrote:

>
> I've had a NFR server running for a couple of months now and keep
> experiencing a server seizure that the only way that I can mange to
> fix it is to restart the server. Novell File Reporter as installed
> by a consultant and operationally it runs fantastically except for
> that it can be a matter of days to a couple of weeks that the
> server/service stops working. The server is in a VM running Server
> 2008 R2, 64-bit, 6GB of RAM, 2x 3.6 GHz processors, 80GB of storage.
>
> Usually, what I am finding is that since the server sits on the
> CTRL+ALT+DEL screen which as a result of whatever my NFR issue is, it
> becomes unresponsive until I do a restart of the VM, using VMWare ESXI
> restarting just the Guest doesn't work while this error is active but
> restarting the VM on the "machine" level works. After restarting I
> find the service NFRAgent in an error state with the message:
>
> "The description for Event ID 2 from source NFRAgent cannot be found.
> Either the component that raises this event is not installed on your
> local computer or the installation is corrupted. Youc an install or
> repair the component on the local computer.
>
> If the event originated on another computer, the display information
> had to be saved with the event.
>
> The following information was included with the event:
> 01 2013-07-15 08:26:47 - 14400 2 8001 1488 1572 Failed to write to the
> log file "",RC = 14. Closing log file."
>
> Aside from the references to the log file I'm reading this as a fairly
> generic error message. Is anyone familiar with these symptoms or
> error messages that can maybe shed a little light on the error and
> point me towards a resolution? Thank you!


Is this NFR 1 or NFR 2? If it's NFR 2, there were some issues with
agent crashes which I believe have been resolved in the latest 2.0.1
release from May.

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Joe Marton Emeritus Knowledge Partner
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