Filr Desktop Client for external users

Idea ID 2786022

Filr Desktop Client for external users

The idea results from a ticket, because in our opinion the functionality was there with the Filr 3 , but after upgrading to version 4 was no longer possible.
As far as we can see it is not described anywhere that it does not work or is not supported for external users. No documentation about this. External users are also shown the message that they can download the client.

If you display/do the setting for the desktop client so that you can download and use it, it will be visible to everyone, you can't tell which users you are offering the desktop client to. If it is not supported, it should not be displayed for external users.
10 Comments
Contributor.
Contributor.
This Idea is used and functional for more than 2 year on our site. Without a further quick support of this in the V4 client, the product is preatty useless for us. At the moment after upgrade to V4 several business critical project are extreamly slowed down. Thus we neeed the functinality in the next week back in the V4 client, or the projects will migrate to another plattform, which is the end ov Filr ... I can't imagine, how someone can think the externel users didn't need the client ... look at OneDrive, GoogleDrive, DropBox ...
Outstanding Contributor.
Outstanding Contributor.
This was standard i think cince Filr 2.x We are using this funktionality to share project files with customers and partners. This was wiped out without any notice from Filr 4.1. Wen need this back immediately. We and pur customers cannot update to Filr 4, we need to stay on now unsupported Fir 3.
Respected Contributor.
Respected Contributor.
I agree...
Honored Contributor.
Honored Contributor.
Yes this would be helpful (I searched them this week). Additional I suggest to add checkboxes on share-creation: Allow desktop-client for external users and as suboption Allow offline files
Frequent Contributor.
Frequent Contributor.
Should be back in v4.x as soon as possible. If we want to compete with other platforms, it is needed...
Absent Member.
Absent Member.
Hi, we used this function (external users with filr client) heavily for projects. We need this function working with 4.x filr!!!
Contributor.
Contributor.
This is not just an idea (or enhancement request). Since this used to work in all Filr versions before and customers are using Desktop Clients with external users in production this is definitely a regression/defect and therefore a bug. We did some testing and it seems that some REST calls do not work anymore for external users. Please everyone, do some testing using the Desktop Client, the Mobile app and the new Filr UI. We let our customers open an SR and encourage everyone to do so, too!
Contributor.
Contributor.
Filr 4.1.1 has been released, fixing this bug. https://download.novell.com/Download?buildid=cOlsCs0nwFg~ I didn't test it yet, but this issue is part of the fix list: "Client 4.1 does not support external users (Bug 1158544)" HTH Cheers Erik
Outstanding Contributor.
Outstanding Contributor.
After updating somne Filr 4.1 to Filr 4.1.1 i see now files as external user, but i cannot add files and folders, but i can do that in web client. I need to do further tests. but can somebody confirm, that with Filr 4.1.1 external users can now see files and folders and edit files, but cannot add new files and folders in Desktop client, but in web client? Thanks Thomas
Micro Focus Expert
Micro Focus Expert

I have tested this with 4.2 Desktop and an external user

I can access files and folders that have been shared with me.  If I have write access and changes I make to a file are uploaded to the server.  If I have contributor rights I can add a file to a folder.  I can use online edit to edit documents.

This looks like it is working now.

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