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Commodore
Commodore
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Crushing issue: User unable to share 200g mp4 externally

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User needs to send/share a video file externally. user has share rights and generates the link.

Link works inside the LAN but does not work outside (WAN). Same behavior is observed with the Admin superuser account.


Where shall I start to troubleshoot?
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Knowledge Partner Knowledge Partner
Knowledge Partner

I had a similar "feature" some time ago. In my case I use a nginx proxy to support external users. Nginx is using a default value for uploads/downloads to protect internal  servers. After finding these settings I changed to proper values.

So maybe you have to check your proxy/firewall/gateway ...

Diethmar Rimser
This community is more powerful if you use Likes and Solutions

View solution in original post

2 Replies
Knowledge Partner Knowledge Partner
Knowledge Partner

I had a similar "feature" some time ago. In my case I use a nginx proxy to support external users. Nginx is using a default value for uploads/downloads to protect internal  servers. After finding these settings I changed to proper values.

So maybe you have to check your proxy/firewall/gateway ...

Diethmar Rimser
This community is more powerful if you use Likes and Solutions

View solution in original post

Commodore
Commodore

Issue Resolved.

Unrelated to Filr Nginx was the issue.

Thanks for pointing me in the right direction @Rimser

 

 

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