apmcomp Absent Member.
Absent Member.
1079 views

Filr 2 mac client upgrade

Hi, folks:
I hit a challenge installing the MAC client for filr 2.0 and it wasn't obvious to me what the problem was.
I am running OS X 10.11.6 (El Capitan) OS with 8 GB of RAM and SSD 1 TB drive (100+ GB remaining). Additionally, I run my main user account as a standard account. I have a separate Administrator account. I had Filr 1.2 client installed and working with no difficulties.
Additionally, my filr folder was not under my userID, but at the userid/Documents/Filr folder.

Similar to a Windows machine, I logged out of my user account, logged into my administrator account, and installed the client from Filr 2.0 (the ISO release without updates). when I logged back into my main account, I got an error stating that a file was in use, preventing filr client upgrade to complete on my standard account. I powered down, rebooted, same results.

Next, I looked and found the security updates 1 and 2 and the hotpatches 1 and 2. I got them installed on the server, downloaded the newest client, tried to install in the same manner, and got the same results.

After contacting NTS and getting some support, the back end technician recommended the following:
change my user account to an administrator account. Required a reboot.
Login as my normal user (now administrator) account, go into the filr app, find the uninstall program under resources, and uninstall the app.
(I rebooted again...just because :)) )
I logged in again as my normal user (administrator) account, downloaded the newest client again (just to be on the safe side), and installed the filr application. Once installed, it prompted me for login information, and after some time, started synchronizing.
Lastly, I logged out of that count, back into my main administrator account, changed the account back to standard, rebooted, and logged back in. Filr continued the synchronization process.

I'm not certain exactly what caused the problems, but logging in as an administrator and installing/synchronizing bypassed the error. That leads me to think it may have been a rights issue somewhere that the administrator account could overcome.

I don't need any further assistance with this. Thought I'd post it in case someone else comes up against a similar issue.

Regards,
Paul

Paul M. Muhlbach
0 Likes
1 Reply
AutomaticReply Absent Member.
Absent Member.

Re: Filr 2 mac client upgrade

apmcomp,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com



0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.