sanderdejong Absent Member.
Absent Member.
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Filr ios app converts pdf to corrupt images

In one of the recent Filr updates there is a change in the viewer of pdf files at ios devices.
Pdf files are now shown as images and the conversion is not always good. Some characters are wrong ore missing.
On Android devices the pdf file is shown as pdf file and views correct.

Is there a solution for ios devices to view pdf files with a pdf viewer.

We have an up2date 3.3 environment.

Regards,

Sander de Jong
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AutomaticReply Absent Member.
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Re: Filr ios app converts pdf to corrupt images

sanderdejong,

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ksiddiqui Absent Member.
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Re: Filr ios app converts pdf to corrupt images

iOS app does not have a PDF Viewer; it relies on the Filr server's converter to convert the PDF to equivalent HTML Preview (or in other words equivalent JPGs) and display that. iOS app will also REQUIRE that your Filr server has a valid, signed (trusted) certificate, or else the Generate Preview will keep failing.

Android app does have a PDF Viewer; therefore it just shows you the PDF file itself.

You may want to choose the Action button and then open the PDF file in an app that is capable of diaplying PDF Files; for example I can open the PDF file in Chrome browser on my iOS devices.
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