Highlighted
normand Trusted Contributor.
Trusted Contributor.
27 views

Filr web interface My Files/Net Folder empty

Hi,

Since update to Filr 4 (maybe 4.0.1) when users are going into Filr web interface, My Files/Net Folder are empty.

To temporarily resolve the issue, I need to restart Filr Appliance.

Anybody have this issue and/or is it related to KB7024051 article ?

Thanks.

Normand

0 Likes
1 Reply
Knowledge Partner
Knowledge Partner

Re: Filr web interface My Files/Net Folder empty

That KB is just for login issues, not for empty results.

When this happens, are all services still up and running on all appliances?

If you have a large appliance install, are there any communication issues between appliances?

Have you resynced your NetServers and/or NetFolders since upgrading to 4?  Don't do all at once, but maybe pick one and resync it entirely during off hours and see if it makes a difference.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.