Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.
Micro Focus Expert
Micro Focus Expert
1040 views

Basic Information to Open Fortify Support Ticket

When contacting Technical Support to assist in troubleshooting a problem, we know time is of the essence. To help us hit the ground running, this document includes tips on what you can send Fortify Technical Support when opening a case on various types of issues.

Remember to always provide specifics of your unique environment, including type and version information for any relevant technologies that make up your Fortify ecosystem. It is also helpful to include answers to basic questions like:

  • Has this issue occurred before?
  • When did it begin? (Provide Date & Time, when available, for pointed log analysis)
  • Were any changes made before the issue presented?
  • Is the issue presenting for only one user/project/etc. or all?
  • What was the outcome of any troubleshooting you have already done?

Additional information needed (logs, etc.) is included in the following KB Article: https://softwaresupport.softwaregrp.com/doc/KM03601146

0 Replies
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.