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somendas Contributor.
Contributor.
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[ERROR] cloudscan.CloudCtrlSyncServiceImpl - Failed to retrieve updates from CloudScan controller

Started getting the following errors (3 of them) all of a sudden. No changes in SSC configuration has been made. What could be the problem ? What's happening now is the Controller is appearing offline to SSC while the ping command is working fine between the servers. These are SSC logs.

2017-08-01 08:34:17,473 [ERROR] com.fortify.manager.service.cloudscan.CloudCtrlSyncServiceImpl - Failed to retrieve updates from CloudScan controller at http://servername.domainname.com:8080/cloud-ctrl/ (DataException - could not execute statement)
2017-08-01 08:36:17,458 [WARN] org.hibernate.engine.jdbc.spi.SqlExceptionHelper - SQL Error: 8152, SQLState: 22001
2017-08-01 08:36:17,458 [ERROR] org.hibernate.engine.jdbc.spi.SqlExceptionHelper - String or binary data would be truncated.

Thanks & stay secure,

Somen

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Micro Focus Expert
Micro Focus Expert

Re: [ERROR] cloudscan.CloudCtrlSyncServiceImpl - Failed to retrieve updates from CloudScan controlle

Is the CloudScan Controller co-installed on the SSC Server, or on a separate machine? Is the Controller still operating otherwise and able to connect with the (SCA) Workers? Have there been updates to any HIPS (either machine) or a NIDS/Firewall that might be interfering with that port 8080 operation, or the HTTP connection? Have you investigated the Controller's logs for corresponding events?

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somendas Contributor.
Contributor.

Re: [ERROR] cloudscan.CloudCtrlSyncServiceImpl - Failed to retrieve updates from CloudScan controlle

Thanks for your response. All servers are in same subnet and do not have any firewall restrictions. Since the post till your response came, we have tried the following : 1) We have tried with sending scanning request through CLI commands w/o involving SSC - It works (Cloudscan controller is able to receive request and get them scanned through workers and also gets the scanned FPR from the workers)

2) We then tried the CLI option by involving SSC, and that also works till the scanned FPR making it to CloudScan controller.  So blocking of port 8080 is rulled out

We see that the results are not uploading to SSC DB. i.e. scan files fail to upload to SSC if we use the CLI option. 

So what could be the issue here ? Note that the user permission for the DB user was sysadmin and server admin earlier, But it has recently changed to DBOwner. Can that create issues ?

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