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Frequent Contributor.
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JIRA SSO integration with SSC

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Hi,

We use JIRA that uses SSO federated login.

When I try to integrate JIRA with  application profile in19.2 SSC using the bundled JIRA plugin, it gives below error:-

2020-06-30 02:50:14,126 ######### /ssc/api/v1/projectVersions/1021138/bugtracker/action [ERROR] com.fortify.server.platform.shared.spring.RestApiExceptionHandlerAdvice - com.fortify.manager.exception.FMBugTrackerAuthenticationException: Jira authentication credentials are invalid [url: /ssc/api/v1/projectVersions/1021138/bugtracker/action]

Please advise.

Thanks,

Naveen

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Micro Focus Expert
Micro Focus Expert

The SSC JIRA plugin expects to be communicating directly with the JIRA REST API endpoints, and uses Basic Authentication to authenticate with these endpoints,

Depending on your SSO solution, preferably the JIRA URL configured in SSC should point directly to your actual JIRA instance, not to the SSO portal, to avoid the SSO portal from interfering with JIRA API calls. Also, the JIRA credentials entered in SSC need to be accepted by JIRA; possibly JIRA does not accept your SSO credentials but requires a token instead of an actual password.

The JIRA documentation provides various examples for connecting to the JIRA API using Basic Authentication and tokens, see for example https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/ for JIRA Cloud (some of which may also apply to on-premise JIRA installations).

If necessary, Fortify Professional Services can assist with setting up this and other integrations, customize these integrations according to your needs, and provide recommendations on how to best utilize integrations like these. Please contact your Fortify sales representative for more information.

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Micro Focus Expert
Micro Focus Expert

The SSC JIRA plugin expects to be communicating directly with the JIRA REST API endpoints, and uses Basic Authentication to authenticate with these endpoints,

Depending on your SSO solution, preferably the JIRA URL configured in SSC should point directly to your actual JIRA instance, not to the SSO portal, to avoid the SSO portal from interfering with JIRA API calls. Also, the JIRA credentials entered in SSC need to be accepted by JIRA; possibly JIRA does not accept your SSO credentials but requires a token instead of an actual password.

The JIRA documentation provides various examples for connecting to the JIRA API using Basic Authentication and tokens, see for example https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/ for JIRA Cloud (some of which may also apply to on-premise JIRA installations).

If necessary, Fortify Professional Services can assist with setting up this and other integrations, customize these integrations according to your needs, and provide recommendations on how to best utilize integrations like these. Please contact your Fortify sales representative for more information.

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