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LDAP Refresh error "Unexpected error has occurred. Please contact your administrator"

When I attempt to force an LDAP refresh from Administration -> Uses -> LDAP, I receive the following errors:

Unexpected error has occurred. Please contact your administrator

Possibly unhandled rejection: {"message":"An internal error has occurred. Please contact your Fortify System Administrator.","responseCode":500,"errorCode":-10100} 
An internal error has occurred. Please contact your Fortify System Administrator.
 
Existing users already in Fortify via LDAP are able to log in and I am able to add  users via LDAP. If a user is added via a security group from our directory server and I attempt to force the refresh, I receive the error message above. 
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Frequent Visitor..
Frequent Visitor..

Re: LDAP Refresh error "Unexpected error has occurred. Please contact your administrator"

We are seeing the same issue in our project. Has there been a resolution yet?

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Respected Contributor.
Respected Contributor.

Re: LDAP Refresh error "Unexpected error has occurred. Please contact your administrator"

Hi everyone!

Did you guys check the SSC log? You can find it at you SSC sever in <fortify-home>/ssc/logs/ssc.log. There you can find more precise information about the error. To help you further, we need the information provided by the logs.

Cheers,
Martin

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