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Respected Contributor.. Mark_Egloff Respected Contributor..
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WI and WIE Smartupdate error: Invalid signature on file

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Dear all we migrated successfully our WIE instance from 17.10  to 18.20 and tried now to execute the SmartUpdate on the WIE Server.

The update failed with the following error message: SPI.SmartUpdate.SmartUpdateException: Invalid signature on file 

here an extract of the log file

2/12/2019 1:18:40 PM:  Found SmartUpdater update
2/12/2019 1:19:00 PM:  File C:\ProgramData\HP\SmartUpdate\patches\AmpManager\{78FEEAAC-D208-4A86-AF4F-9D5FBE3E8E31}\en-us\pendingpatch\Updater\SmartUpdater.exe not signed.
2/12/2019 1:19:00 PM:  Invalid signature on file C:\ProgramData\HP\SmartUpdate\patches\AmpManager\{78FEEAAC-D208-4A86-AF4F-9D5FBE3E8E31}\en-us\pendingpatch\Updater\SmartUpdater.exe.
2/12/2019 1:19:00 PM:  SmartUpdate exited with errors.
2/12/2019 1:19:00 PM:  SPI.SmartUpdate.SmartUpdateException: Invalid signature on file C:\ProgramData\HP\SmartUpdate\patches\AmpManager\{78FEEAAC-D208-4A86-AF4F-9D5FBE3E8E31}\en-us\pendingpatch\Updater\SmartUpdater.exe.
   at SPI.SmartUpdate.PatchUpdater.downloadPatchDetail(String patchDir, XmlElement patchDetailNode, String patchFile, String type)
   at SPI.SmartUpdate.PatchUpdater.downloadPatch(String patchDir)
   at SPI.SmartUpdate.PatchUpdater.ProcessPatch()
   at SPI.SmartUpdate.Program.Main(String[] args)

Anyone an idea what could be the issue and how it can be solved?

 

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: WI and WIE Smartupdate error: Invalid signature on file

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If you are still having this issue and have not reached out to support since April 5, please download the following file and replace all exisiting SmartUpdate.exe files with the one included.

After downloading and replacing the existing versions, you also need to delete any Pendingpatch/Updater folders from C:\ProgramData\HP\SmartUpdate\patches\{product}\{GUID}\{language} as well

Thank you,
Ethan

PS: If you are hesitant to download the file from here, open a support ticket and mention the April 5th patch to SmartUpdater.

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Micro Focus Expert
Micro Focus Expert

Re: WIE Smartupdate error: SPI.SmartUpdate.SmartUpdateException: Invalid signature on file

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There was a recent update for the SmartUpdate in WebInspect desktop 18.20. I believe it was for a similar issue, but I do not know if it applies to WIE also. You my need to ask Fortify Support about those details.

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Respected Contributor.. Mark_Egloff Respected Contributor..
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WI and WIE Smartupdate error: Invalid signature on file

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Thank you.  We also experience this also now on the WI instances v18.20. 

Error: Invalid signature on file

image001.png

any one an idea or can confirm that this is currently an issue at the side of Microfocus?

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: WI and WIE Smartupdate error: Invalid signature on file

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Attempting another SmartUpdate should resolve the error, but there may be a pendingPatch folder left on the server. We recommend you remove that folder.

For WebInspect, the folder will be: C:\ProgramData\hp\SmartUpdate\patches\WebInspect\{E7739B9E-28F5-4B13-9878-350B3F3B3347}\en-us\pendingpatch.

For WIE, the folder will be: C:\ProgramData\HP\SmartUpdate\patches\AmpManager\{78FEEAAC-D208-4A86-AF4F-9D5FBE3E8E31}\en-us\pendingpatch.

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Trusted Contributor.. KSKrug Trusted Contributor..
Trusted Contributor..

Re: WI and WIE Smartupdate error: Invalid signature on file

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We have been having that same error (we're on 18.10) and it's been going on since 1/25/19 with no resolution from the support personnel yet. They keep having us send logs to analyze, deleting folders, and re-running SmartUpdate. And that's the same exact string we're having a problem with EthanB.

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Respected Contributor.. Mark_Egloff Respected Contributor..
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Re: WI and WIE Smartupdate error: Invalid signature on file

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We still face the same problem. Deletion of these folders which contain the pending updates does not help. Also support could not provide yet a solution.

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Visitor.. Iliyas
Visitor..

Re: WI and WIE Smartupdate error: Invalid signature on file

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Hello,

We had exact same issue with WIE 18.10 version, where SmartUpdate was failing with “Invalid signature..” error. Working with Micro focus support team I received a new SmartUpdate.exe file and after replacing it on WIE server we are able to successfully do the SmartUpdate.

Thanks,
Iliyas
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Trusted Contributor.. pierregrabulos Trusted Contributor..
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Re: WI and WIE Smartupdate error: Invalid signature on file

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hello Llyas We have the same problem and I hope we will soon also resolve it like you did. Regards, Pierre
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: WI and WIE Smartupdate error: Invalid signature on file

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If you are still having this issue and have not reached out to support since April 5, please download the following file and replace all exisiting SmartUpdate.exe files with the one included.

After downloading and replacing the existing versions, you also need to delete any Pendingpatch/Updater folders from C:\ProgramData\HP\SmartUpdate\patches\{product}\{GUID}\{language} as well

Thank you,
Ethan

PS: If you are hesitant to download the file from here, open a support ticket and mention the April 5th patch to SmartUpdater.

Contributor.. donna.pietrogia Contributor..
Contributor..

Re: WI and WIE Smartupdate error: Invalid signature on file

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Thanks for this information.   I replaced the SmartUpdate Executable, and removed the old files and was finally able to run SmartUpdate in 18.2.   Such a relief.

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