Absent Member.
Absent Member.

We have a technical issue with webispect

We have a technical issue with webispect, all th sudden the HP License Infrastructure Manager Agent failed to start. The exact  error is as follows:

"The HP License and Infrastructure Manager Agent Servise service  started then stopped. Some services stop automaticall if they are not in use by other services or programs"

This error prevents HP Webinspect from starting. Can you help with fixing this.

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Micro Focus Expert
Micro Focus Expert

This sounds like a change has occurred in the supporting prerequisites for the LIM installation (.NET, IIS), or the Logon As user account assigned to the service has had a change.  Please also check the Logs under C:\Program Files (x86)\HP\HP License and Infrastructure Manager\Logs\

From the WebHelp within the LIM:

(Typical lLocation:  C:\Program Files (x86)\HP\HP License and Infrastructure Manager\AdminWebSite\WebHelp\Default.htm)

Windows service not executing automated tasks

Physical or remote desktop access to the LIM server is required for diagnosis and issue resolution. Always check the logs to determine the reason for the issue. Possible reasons include:

  • The site was created and set with authenticated access prior to the LIM installation. The underlying site has been configured with a restrictive set of users and does not allow the LIM windows service account access.
  • The site was configured to require SSL after the LIM was installed and initialized.
  • The Network Service account not installed or does not have permissions.

  Verify the existence of the network service account and its activity status.

One possible solution is to enable permission to the service account to access the LIM virtual directories or the underlying website. Consult your windows documentation for assistance adding users or groups to a site.

Another possible solution is to update the windows service to run with an account allowed by the site. This can be an account specifically created to access the LIM site virtual directories and no others. The account will need to be added to the allowed list for the virtual directories.

On machine where LIM is installed:

  1. Open Windows Service Manager: Start > All Programs > Administrative Tools > Services.
  2. Identify the HP License and Infrastructure service.
  3. Check the service status.
  4. If the service is not running, try to start service. If it doesn't start, verify that the path to the executable (HP.AppSec.LIM.Agent.exe) is valid.
  5. Open the referenced directory and confirm that the file exists. If not valid, consult Windows documentation for instructions on changing the path.
  6. If the service is running, open the LIM agent and LIM service logs and look for recent entries stating that the service cannot be contacted (scheme incorrect, site not available, access denied, etc). If the site requires SSL, verify that the web-config file specifies the correct protocol (HTTPS and not HTTP): 
    1. Verify the {drive}:\installpath\Bin\HP.AppSec.Lim.Agent.exe.config has been updated to require SSL on the three lines specifying urls:
      • LeaseServiceUrl
      • HP.AppSec.Lim.Agent.Properties.Settings - HP_AppSec_Lim_Agent_AgentTaskService
      • HP.AppSec.Lim.Agent.Properties.Settings - HP_AppSec_Lim_Agent_AgentTaskService_AgentTaskService
    2. Update the LIM's web.config file to require HTTPS.
      1. On the LIM server, go to the directory where LIM is installed.
      2. Open the web.config file.
      3. Update the line add key="Http Protocol" to change “http” to “https” (or reverse).

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