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selwynreynolds
Lieutenant Lieutenant
Lieutenant
‎2015-04-29 19:50
4130 views

WebInspect 10.40 license

I should probably send this to HP Support but I'll ask here anyway.  I had to rebuild my laptop and had not reinstalled WebInspect yet (had 10.30) installed.  I just downloaded 10.40 and installed it and entered the activation token I had used to install 10.30 but I get an error: "you have exceeded the installation limit of your license License xxx cannot be retrieved."  Can someone tell me what I need to do or if I need to just enter a ticket on the support site?

Thank you!

Sel

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HansEnders
Micro Focus Expert
Micro Focus Expert
‎2015-04-29 20:20

Normally the user can self Deactivate their license, but in your case you did not have access nor had planned to uninstall that WebInspect.   😕    In this case your only option is to open a Fortify Support case with your Activation Token and ask them to Soft Deactivate it for you.  That will free it up for re-use on the new installation.

(https://support.fortify.com)


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Micro Focus Fortify Customers-Only Forums – https://community.softwaregrp.com/t5/Fortify/ct-p/fortify
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selwynreynolds
Lieutenant Lieutenant
Lieutenant
‎2015-04-29 20:34

That's awesome!! Thanks so much Hans!

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