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gustavodelgado Contributor.
Contributor.
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WebInspect SmartUpdate certificate error

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Hi folks,

I got a problem when try update WebInspect Enterprise (10.40), doesn't matter if is automatic request way or manual request, finally the process fail, logs says the following:

9/1/2017 4:28:05 PM SmartUpdate failed: Unable to apply Manager updates: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
The remote certificate is invalid according to the validation procedure.

Any idea?

Thanks

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Micro Focus Expert
Micro Focus Expert

Re: WebInspect SmartUpdate certificate error

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When you SmartUpdate, are you offered a new SmartUpdater as well as Checks to update?  If so, always enable only one of them (SmartUpdater first) and complete the update, then re-run SmartUpdate to accept the other.

The SmartUpdate service changed in the past year from the older domains to be https://smartupdate.fortify.hpe.com/.  You may need to verify this address under the Edit menu > Application Settings > SmartUpdate panel.

WebInspect is currently on version 17.10, about 2.5 years newer than 10.40.  (10.40 Spring 2015 > 10.50 > 16.10 Spring 2016 > 16.20 Fall 2016, 17.10 Spring 2017).  It is also possible that the SmartUpdater cannot leap-frog more than two versions back up to the current release.  You may be better off backing up your artifacts and the scans database and acquiring the latest WebInspect 17.10 installer from Fortify Support.  You will also want to check with them about any necessary SQL Query upgrade scripts that may be needed to update the scans and/or scans database.  The artifacts locations on your hard drive will be detailed under the Edit menu > Application Settings > Directories panel.

Also see the Fortify 17.10 System Requirements. You will need to update the .NET pre-requisites prior to the new install.


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Micro Focus Fortify Customers-Only Forums – https://community.softwaregrp.com/t5/Fortify/ct-p/fortify
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Micro Focus Expert
Micro Focus Expert

Re: WebInspect SmartUpdate certificate error

Jump to solution

When you SmartUpdate, are you offered a new SmartUpdater as well as Checks to update?  If so, always enable only one of them (SmartUpdater first) and complete the update, then re-run SmartUpdate to accept the other.

The SmartUpdate service changed in the past year from the older domains to be https://smartupdate.fortify.hpe.com/.  You may need to verify this address under the Edit menu > Application Settings > SmartUpdate panel.

WebInspect is currently on version 17.10, about 2.5 years newer than 10.40.  (10.40 Spring 2015 > 10.50 > 16.10 Spring 2016 > 16.20 Fall 2016, 17.10 Spring 2017).  It is also possible that the SmartUpdater cannot leap-frog more than two versions back up to the current release.  You may be better off backing up your artifacts and the scans database and acquiring the latest WebInspect 17.10 installer from Fortify Support.  You will also want to check with them about any necessary SQL Query upgrade scripts that may be needed to update the scans and/or scans database.  The artifacts locations on your hard drive will be detailed under the Edit menu > Application Settings > Directories panel.

Also see the Fortify 17.10 System Requirements. You will need to update the .NET pre-requisites prior to the new install.


-- Habeas Data
Micro Focus Fortify Customers-Only Forums – https://community.softwaregrp.com/t5/Fortify/ct-p/fortify
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gustavodelgado Contributor.
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Re: WebInspect SmartUpdate certificate error

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Thanks, I will propose a complete upgrade (SSC, SCA & WIE/WI).
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