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Established Member.. kevin.brenes@hp
Established Member..
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Protect724 direct support.

Dear Protect724,

I hope you are doing well.

I was wondering if there is any possibility to reach you out directly in order to request a temporary password for a customer from the US AF that I have. This because he is not able to get the automated email from the password reset process due to his mailbox being secured by the goverment.

Or should I ask him to contact the team by sending an email to protect724.migration@hpe.com ?

Thanks.

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2 Replies
Community Manager COEST Community Manager
Community Manager

Re: Protect724 direct support.

Hello! I need to check with our password team - hope to be back with an answer later today! Thank you for your patience!

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Community Manager COEST Community Manager
Community Manager

Re: Protect724 direct support.

Hello again!

We understand that the automatic email is being blocked. However, does this individual have access to his US AF mailbox? He would have to send us an email from that email account requesting us to create a new password for his passport account. We can send the password to his US AF mailbox or any other email address he would prefer. Hope this resolves the issue?

 

 

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