Protect724 direct support.
I hope you are doing well.
I was wondering if there is any possibility to reach you out directly in order to request a temporary password for a customer from the US AF that I have. This because he is not able to get the automated email from the password reset process due to his mailbox being secured by the goverment.
Or should I ask him to contact the team by sending an email to firstname.lastname@example.org ?
Re: Protect724 direct support.
We understand that the automatic email is being blocked. However, does this individual have access to his US AF mailbox? He would have to send us an email from that email account requesting us to create a new password for his passport account. We can send the password to his US AF mailbox or any other email address he would prefer. Hope this resolves the issue?