JohnJ Outstanding Contributor.
Outstanding Contributor.

Search Results, not what you're expecting - Update 6/19

Update 6/19: We've recently pushed an update to the search configuration in the platform.   This change reduces the ranking weight of the product documentation.   This appears to help improve the results overall.  Let us know if you see an improvement.

Original post:

You may have noticed that the search results are not optimum.   We've seen in too and we're working on addressing the search issue.   The issue is the product documentation is included in the search index and is getting priority over other content.   

The search index is including the product documentation, and at the moment these posts are given a higher weight in the search results.   We’re investigating with Lithium how to change search results to make the results more relevant.

 There is a workaround:

  1. Ignore the suggested results and hit enter… taking you to the Search Page.
    Snap 2017-06-02 at 19.01.22.pngSuggested results- not helpfulSnap 2017-06-02 at 19.02.36.pngSort By OptionsSnap 2017-06-02 at 19.03.19.pngTry Kudos... for a startSnap 2017-06-02 at 19.03.50.pngBetter search
  2. Change the “SortBy” from Best Match to Kudos, or Replies….

Any workaround isn’t ideal.  But this will get you better results while we work on fixing the suggested/default results.



Tags (1)
3 Replies

Re: Search Results, not what you're expecting


How to deal with broken direct links to the old portal? The links is a part of the correct answer.


indexes (message numbers) from that links are not searchable in new forum.



Aleks Super Contributor.
Super Contributor.

Re: Search Results, not what you're expecting

Hi @JohnJ,

I can not find a lot of posts on new portal. For example "ArcSight vs WannaCry / WannaCrypt ransomware worm ESM use case & IOCs" old link https://www.protect724.hpe.com/docs/DOC-15255
Do you know, are there any plan to fix this?


Respected Contributor.. aking Respected Contributor..
Respected Contributor..

Re: Search Results, not what you're expecting - Update 6/19

Unfortunately, I have not noticed much difference. Searching is still a very difficult task.

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