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HTML-Body + charset

Hi all,

I'm creating email-messages via ObjAPI in GW with a HTML-Body, which has to be done
by attaching a Text.htm to a message. This file has the desired Html-Body as content.
Besides that I define a BodyText as the plain text part of the message. That message
is saved as a draft and then sent by the ObjAPI command ".Send()".

In my Text.htm file I define UTF-8 as the charset of the html document, because I do
have to use special chars, like german Umlaute or something similar.
My html content comes from a "external" HTML editor.

When adding my "Text.htm" as attachment, GW seems to choose the charset for the
email-message itself by checking the BodyText content. So the effect when sending
such a message via GWIA is the following:
GWIA defines a "MIME-charset", i.e. "iso-8859-1", but my "Text.htm" has defined
"utf-8" as charset, so the reveiving email-client won't display the html-content
right; most speical chars are displayed as the all known "garbage".

If I open the created draft message inside the GW client and send it via the client
button "Send" the message will be sent correct; so I assume the whole "charset thing"
is handled by the client.

What options do I have to send HTML messages, containing special chars (german
umlaute) just by using the ObjAPI (without Tokens!)?
Any possibility to "force" GW to use a special charset when sending a message?

Environment: GW 7.0.3 (POA + client).


regards,
Markus


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Re: HTML-Body + charset

You won't get any help in 7.0.x.
Have you tried 8.0.x?

>>> On Monday, August 17, 2009 at 4:28 AM, Markus Colorado<colorado@aon.at>

wrote:
> Hi all,
>
> I'm creating email‑messages via ObjAPI in GW with a HTML‑Body, which

has to be
> done
> by attaching a Text.htm to a message. This file has the desired

Html‑Body as
> content.
> Besides that I define a BodyText as the plain text part of the message.

That
> message
> is saved as a draft and then sent by the ObjAPI command ".Send()".
>
> In my Text.htm file I define UTF‑8 as the charset of the html document,


> because I do
> have to use special chars, like german Umlaute or something similar.
> My html content comes from a "external" HTML editor.
>
> When adding my "Text.htm" as attachment, GW seems to choose the charset

for
> the
> email‑message itself by checking the BodyText content. So the effect

when
> sending
> such a message via GWIA is the following:
> GWIA defines a "MIME‑charset", i.e. "iso‑8859‑1", but my "Text.htm"

has defined
>
> "utf‑8" as charset, so the reveiving email‑client won't display the
> html‑content
> right; most speical chars are displayed as the all known "garbage".
>
> If I open the created draft message inside the GW client and send it via

the
> client
> button "Send" the message will be sent correct; so I assume the whole
> "charset thing"
> is handled by the client.
>
> What options do I have to send HTML messages, containing special chars
> (german
> umlaute) just by using the ObjAPI (without Tokens!)?
> Any possibility to "force" GW to use a special charset when sending a
> message?
>
> Environment: GW 7.0.3 (POA + client).
>
>
> regards,
> Markus

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Re: HTML-Body + charset

Hi Preston,

haven't tried GW8 since the customer target system is still 7.0.3, but we'll check
GW8.

What do you mean by "You won't get any help in 7.0.x." - no solution available or
just not longer supported for dev?

Markus


"Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
news:4A88FCE6.07F1.0037.1@gw.novell.com...
> You won't get any help in 7.0.x.
> Have you tried 8.0.x?
>
>>>> On Monday, August 17, 2009 at 4:28 AM, Markus Colorado<colorado@aon.at>

> wrote:
>> Hi all,
>>
>> I'm creating email-messages via ObjAPI in GW with a HTML-Body, which

> has to be
>> done
>> by attaching a Text.htm to a message. This file has the desired

> Html-Body as
>> content.
>> Besides that I define a BodyText as the plain text part of the message.

> That
>> message
>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>
>> In my Text.htm file I define UTF-8 as the charset of the html document,

>
>> because I do
>> have to use special chars, like german Umlaute or something similar.
>> My html content comes from a "external" HTML editor.
>>
>> When adding my "Text.htm" as attachment, GW seems to choose the charset

> for
>> the
>> email-message itself by checking the BodyText content. So the effect

> when
>> sending
>> such a message via GWIA is the following:
>> GWIA defines a "MIME-charset", i.e. "iso-8859-1", but my "Text.htm"

> has defined
>>
>> "utf-8" as charset, so the reveiving email-client won't display the
>> html-content
>> right; most speical chars are displayed as the all known "garbage".
>>
>> If I open the created draft message inside the GW client and send it via

> the
>> client
>> button "Send" the message will be sent correct; so I assume the whole
>> "charset thing"
>> is handled by the client.
>>
>> What options do I have to send HTML messages, containing special chars
>> (german
>> umlaute) just by using the ObjAPI (without Tokens!)?
>> Any possibility to "force" GW to use a special charset when sending a
>> message?
>>
>> Environment: GW 7.0.3 (POA + client).
>>
>>
>> regards,
>> Markus



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Re: HTML-Body + charset

Management has severely limited the fixes that
will go into 7.0.x.
Mostly the fixes that go into 7.0.x are for
crashes.

>>> On Monday, August 17, 2009 at 7:00 AM, Markus Colorado<colorado@aon.at>

wrote:
> Hi Preston,
>
> haven't tried GW8 since the customer target system is still 7.0.3, but

we'll
> check
> GW8.
>
> What do you mean by "You won't get any help in 7.0.x." ‑ no solution
> available or
> just not longer supported for dev?
>
> Markus
>
>
> "Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
> news:4A88FCE6.07F1.0037.1@gw.novell.com...
>> You won't get any help in 7.0.x.
>> Have you tried 8.0.x?
>>
>>>>> On Monday, August 17, 2009 at 4:28 AM, Markus

Colorado<colorado@aon.at>
>> wrote:
>>> Hi all,
>>>
>>> I'm creating email‑messages via ObjAPI in GW with a HTML‑Body,

which
>> has to be
>>> done
>>> by attaching a Text.htm to a message. This file has the desired

>> Html‑Body as
>>> content.
>>> Besides that I define a BodyText as the plain text part of the message.

>> That
>>> message
>>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>>
>>> In my Text.htm file I define UTF‑8 as the charset of the html

document,
>>
>>> because I do
>>> have to use special chars, like german Umlaute or something similar.
>>> My html content comes from a "external" HTML editor.
>>>
>>> When adding my "Text.htm" as attachment, GW seems to choose the charset

>> for
>>> the
>>> email‑message itself by checking the BodyText content. So the effect

>> when
>>> sending
>>> such a message via GWIA is the following:
>>> GWIA defines a "MIME‑charset", i.e. "iso‑8859‑1", but my

"Text.htm"
>> has defined
>>>
>>> "utf‑8" as charset, so the reveiving email‑client won't display the
>>> html‑content
>>> right; most speical chars are displayed as the all known "garbage".
>>>
>>> If I open the created draft message inside the GW client and send it

via
>> the
>>> client
>>> button "Send" the message will be sent correct; so I assume the whole
>>> "charset thing"
>>> is handled by the client.
>>>
>>> What options do I have to send HTML messages, containing special chars
>>> (german
>>> umlaute) just by using the ObjAPI (without Tokens!)?
>>> Any possibility to "force" GW to use a special charset when sending a
>>> message?
>>>
>>> Environment: GW 7.0.3 (POA + client).
>>>
>>>
>>> regards,
>>> Markus

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Re: HTML-Body + charset

Hi Preston,

we've tested with GW8 SP1 again now, but the problem still remains.
It seems that the GWIA sets the charset for the text/html part to the same value as
the text/plain part, which causes these problems.

I can't guess which charset the GWIA will choose so I've no chance to convert my
TEXT.htm content...

Any ideas how to solve that? -
Can I define/force the charset handling via SOAP?


Markus



"Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
news:4A88FCE6.07F1.0037.1@gw.novell.com...
> You won't get any help in 7.0.x.
> Have you tried 8.0.x?
>
>>>> On Monday, August 17, 2009 at 4:28 AM, Markus Colorado<colorado@aon.at>

> wrote:
>> Hi all,
>>
>> I'm creating email-messages via ObjAPI in GW with a HTML-Body, which

> has to be
>> done
>> by attaching a Text.htm to a message. This file has the desired

> Html-Body as
>> content.
>> Besides that I define a BodyText as the plain text part of the message.

> That
>> message
>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>
>> In my Text.htm file I define UTF-8 as the charset of the html document,

>
>> because I do
>> have to use special chars, like german Umlaute or something similar.
>> My html content comes from a "external" HTML editor.
>>
>> When adding my "Text.htm" as attachment, GW seems to choose the charset

> for
>> the
>> email-message itself by checking the BodyText content. So the effect

> when
>> sending
>> such a message via GWIA is the following:
>> GWIA defines a "MIME-charset", i.e. "iso-8859-1", but my "Text.htm"

> has defined
>>
>> "utf-8" as charset, so the reveiving email-client won't display the
>> html-content
>> right; most speical chars are displayed as the all known "garbage".
>>
>> If I open the created draft message inside the GW client and send it via

> the
>> client
>> button "Send" the message will be sent correct; so I assume the whole
>> "charset thing"
>> is handled by the client.
>>
>> What options do I have to send HTML messages, containing special chars
>> (german
>> umlaute) just by using the ObjAPI (without Tokens!)?
>> Any possibility to "force" GW to use a special charset when sending a
>> message?
>>
>> Environment: GW 7.0.3 (POA + client).
>>
>>
>> regards,
>> Markus



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Re: HTML-Body + charset

Markus Colorado wrote:
> Hi Preston,
>
> we've tested with GW8 SP1 again now, but the problem still remains.
> It seems that the GWIA sets the charset for the text/html part to the same value as
> the text/plain part, which causes these problems.
>
> I can't guess which charset the GWIA will choose so I've no chance to convert my
> TEXT.htm content...
>
> Any ideas how to solve that? -
> Can I define/force the charset handling via SOAP?
>
>
> Markus
>


I think it's not the GWIA but the Windows client. See if you set it to
UTF-8 for the user you are logging in if this fixes it.

Of course it is still unacceptable, and still should be fixed in the API.

The other obvious workaround is to create an SMTP message and just mail
it that way.

>
>
> "Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
> news:4A88FCE6.07F1.0037.1@gw.novell.com...
>> You won't get any help in 7.0.x.
>> Have you tried 8.0.x?
>>
>>>>> On Monday, August 17, 2009 at 4:28 AM, Markus Colorado<colorado@aon.at>

>> wrote:
>>> Hi all,
>>>
>>> I'm creating email-messages via ObjAPI in GW with a HTML-Body, which

>> has to be
>>> done
>>> by attaching a Text.htm to a message. This file has the desired

>> Html-Body as
>>> content.
>>> Besides that I define a BodyText as the plain text part of the message.

>> That
>>> message
>>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>>
>>> In my Text.htm file I define UTF-8 as the charset of the html document,
>>> because I do
>>> have to use special chars, like german Umlaute or something similar.
>>> My html content comes from a "external" HTML editor.
>>>
>>> When adding my "Text.htm" as attachment, GW seems to choose the charset

>> for
>>> the
>>> email-message itself by checking the BodyText content. So the effect

>> when
>>> sending
>>> such a message via GWIA is the following:
>>> GWIA defines a "MIME-charset", i.e. "iso-8859-1", but my "Text.htm"

>> has defined
>>> "utf-8" as charset, so the reveiving email-client won't display the
>>> html-content
>>> right; most speical chars are displayed as the all known "garbage".
>>>
>>> If I open the created draft message inside the GW client and send it via

>> the
>>> client
>>> button "Send" the message will be sent correct; so I assume the whole
>>> "charset thing"
>>> is handled by the client.
>>>
>>> What options do I have to send HTML messages, containing special chars
>>> (german
>>> umlaute) just by using the ObjAPI (without Tokens!)?
>>> Any possibility to "force" GW to use a special charset when sending a
>>> message?
>>>
>>> Environment: GW 7.0.3 (POA + client).
>>>
>>>
>>> regards,
>>> Markus

>
>

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Re: HTML-Body + charset

Hi Michael,

1) UTF-8 is definitely defined for the logged in user under tools >> options >> send

2) The workaround via SMTP is not an option - the customer wants the sent messages in
the "sent items" folder.

>> I think it's not the GWIA but the Windows client..

Well I assume the client doesn't do any work when creating the mail just via ObjAPI;
I personally think that goes 1:1 to the GWIA which creates the MIME and so does the
charset-handling.
I can't image the client is involved cause "resending" such a message via client does
bring up a completely different charset-handling in the MIME! Those messages are sent
with correct encoding; UTF-8 with the tested messages...

Again my question: how can I force GW to use i.e. UTF-8 encoding for the text/html
part?

Alternative way: if I could "get/read/guess" the information which encoding will be
used by GW for the text/plain part, I would even convert the text/html part to that
encoding, cause GW does set the text/plain and text/html part to the same encoding;
no idea why....


Markus



"Michael Bell" <mikebell90@no-mx.forums.novell.com> schrieb im Newsbeitrag
news:3Xqxm.15464$7G7.11870@kovat.provo.novell.com...
> Markus Colorado wrote:
>> Hi Preston,
>>
>> we've tested with GW8 SP1 again now, but the problem still remains.
>> It seems that the GWIA sets the charset for the text/html part to the same value
>> as the text/plain part, which causes these problems.
>>
>> I can't guess which charset the GWIA will choose so I've no chance to convert my
>> TEXT.htm content...
>>
>> Any ideas how to solve that? -
>> Can I define/force the charset handling via SOAP?
>>
>>
>> Markus
>>

>
> I think it's not the GWIA but the Windows client. See if you set it to UTF-8 for
> the user you are logging in if this fixes it.
>
> Of course it is still unacceptable, and still should be fixed in the API.
>
> The other obvious workaround is to create an SMTP message and just mail it that
> way.
>
>>
>>
>> "Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
>> news:4A88FCE6.07F1.0037.1@gw.novell.com...
>>> You won't get any help in 7.0.x.
>>> Have you tried 8.0.x?
>>>
>>>>>> On Monday, August 17, 2009 at 4:28 AM, Markus Colorado<colorado@aon.at>
>>> wrote:
>>>> Hi all,
>>>>
>>>> I'm creating email-messages via ObjAPI in GW with a HTML-Body, which
>>> has to be
>>>> done
>>>> by attaching a Text.htm to a message. This file has the desired
>>> Html-Body as
>>>> content.
>>>> Besides that I define a BodyText as the plain text part of the message.
>>> That
>>>> message
>>>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>>>
>>>> In my Text.htm file I define UTF-8 as the charset of the html document,
>>>> because I do
>>>> have to use special chars, like german Umlaute or something similar.
>>>> My html content comes from a "external" HTML editor.
>>>>
>>>> When adding my "Text.htm" as attachment, GW seems to choose the charset
>>> for
>>>> the
>>>> email-message itself by checking the BodyText content. So the effect
>>> when
>>>> sending
>>>> such a message via GWIA is the following:
>>>> GWIA defines a "MIME-charset", i.e. "iso-8859-1", but my "Text.htm"
>>> has defined
>>>> "utf-8" as charset, so the reveiving email-client won't display the
>>>> html-content
>>>> right; most speical chars are displayed as the all known "garbage".
>>>>
>>>> If I open the created draft message inside the GW client and send it via
>>> the
>>>> client
>>>> button "Send" the message will be sent correct; so I assume the whole
>>>> "charset thing"
>>>> is handled by the client.
>>>>
>>>> What options do I have to send HTML messages, containing special chars
>>>> (german
>>>> umlaute) just by using the ObjAPI (without Tokens!)?
>>>> Any possibility to "force" GW to use a special charset when sending a
>>>> message?
>>>>
>>>> Environment: GW 7.0.3 (POA + client).
>>>>
>>>>
>>>> regards,
>>>> Markus

>>



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Re: HTML-Body + charset

I created a bug to investigate the problem.

>>> On Monday, October 05, 2009 at 3:24 AM, Markus

Colorado<colorado@aon.at>
wrote:
> Hi Michael,
>
> 1) UTF‑8 is definitely defined for the logged in user under tools >>

options >>
> send
>
> 2) The workaround via SMTP is not an option ‑ the customer wants the

sent
> messages in
> the "sent items" folder.
>
>>> I think it's not the GWIA but the Windows client..

> Well I assume the client doesn't do any work when creating the mail just

via
> ObjAPI;
> I personally think that goes 1:1 to the GWIA which creates the MIME and so


> does the
> charset‑handling.
> I can't image the client is involved cause "resending" such a message via


> client does
> bring up a completely different charset‑handling in the MIME! Those

messages
> are sent
> with correct encoding; UTF‑8 with the tested messages...
>
> Again my question: how can I force GW to use i.e. UTF‑8 encoding for the


> text/html
> part?
>
> Alternative way: if I could "get/read/guess" the information which

encoding
> will be
> used by GW for the text/plain part, I would even convert the text/html

part
> to that
> encoding, cause GW does set the text/plain and text/html part to the same


> encoding;
> no idea why....
>
>
> Markus
>
>
>
> "Michael Bell" <mikebell90@no‑mx.forums.novell.com> schrieb im

Newsbeitrag
> news:3Xqxm.15464$7G7.11870@kovat.provo.novell.com...
>> Markus Colorado wrote:
>>> Hi Preston,
>>>
>>> we've tested with GW8 SP1 again now, but the problem still remains.
>>> It seems that the GWIA sets the charset for the text/html part to the

same
> value
>>> as the text/plain part, which causes these problems.
>>>
>>> I can't guess which charset the GWIA will choose so I've no chance to

> convert my
>>> TEXT.htm content...
>>>
>>> Any ideas how to solve that? ‑
>>> Can I define/force the charset handling via SOAP?
>>>
>>>
>>> Markus
>>>

>>
>> I think it's not the GWIA but the Windows client. See if you set it to

UTF‑8
> for
>> the user you are logging in if this fixes it.
>>
>> Of course it is still unacceptable, and still should be fixed in the

API.
>>
>> The other obvious workaround is to create an SMTP message and just mail

it
> that
>> way.
>>
>>>
>>>
>>> "Preston Stephenson" <PStephenson@gw.novell.com> schrieb im Newsbeitrag
>>> news:4A88FCE6.07F1.0037.1@gw.novell.com...
>>>> You won't get any help in 7.0.x.
>>>> Have you tried 8.0.x?
>>>>
>>>>>>> On Monday, August 17, 2009 at 4:28 AM, Markus

Colorado<colorado@aon.at>
>>>> wrote:
>>>>> Hi all,
>>>>>
>>>>> I'm creating email‑messages via ObjAPI in GW with a HTML‑Body,

which
>>>> has to be
>>>>> done
>>>>> by attaching a Text.htm to a message. This file has the desired
>>>> Html‑Body as
>>>>> content.
>>>>> Besides that I define a BodyText as the plain text part of the

message.
>>>> That
>>>>> message
>>>>> is saved as a draft and then sent by the ObjAPI command ".Send()".
>>>>>
>>>>> In my Text.htm file I define UTF‑8 as the charset of the html

document,
>>>>> because I do
>>>>> have to use special chars, like german Umlaute or something similar.
>>>>> My html content comes from a "external" HTML editor.
>>>>>
>>>>> When adding my "Text.htm" as attachment, GW seems to choose the

charset
>>>> for
>>>>> the
>>>>> email‑message itself by checking the BodyText content. So the

effect
>>>> when
>>>>> sending
>>>>> such a message via GWIA is the following:
>>>>> GWIA defines a "MIME‑charset", i.e. "iso‑8859‑1", but my

"Text.htm"
>>>> has defined
>>>>> "utf‑8" as charset, so the reveiving email‑client won't display

the
>>>>> html‑content
>>>>> right; most speical chars are displayed as the all known "garbage".
>>>>>
>>>>> If I open the created draft message inside the GW client and send it

via
>>>> the
>>>>> client
>>>>> button "Send" the message will be sent correct; so I assume the whole
>>>>> "charset thing"
>>>>> is handled by the client.
>>>>>
>>>>> What options do I have to send HTML messages, containing special

chars
>>>>> (german
>>>>> umlaute) just by using the ObjAPI (without Tokens!)?
>>>>> Any possibility to "force" GW to use a special charset when sending a
>>>>> message?
>>>>>
>>>>> Environment: GW 7.0.3 (POA + client).
>>>>>
>>>>>
>>>>> regards,
>>>>> Markus
>>>

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Re: HTML-Body + charset

How about creating a temporary text file with your html, incl. codepage
definition, and then use the retrieve token ?

And haven't tested above....just a thought


--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP / NKP

Sorry, but no support through email
Please join http://www.open-horizons.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
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Re: HTML-Body + charset

Hi Tommy,

thanks for yr input, but as stated I've to create the mail without tokens, otherwise
the client GUI pops up for each single message.

Meanwhile I've found a way to force the GW client to stick to UTF-8. It's not a
"clean" solution, but works:
Append a Chr(144) - maybe after some linefeeds - to the text/plain Body part...that
forces GW to choose UTF-8 for text/plain and text/html; no more hassle with special
chars, eveything fine encoded ;-))

Nevertheless I hope the GW objAPI gets an update. I vote for a fixed UTF-8 encoding
for both parts!


Markus


"Tommy Mikkelsen" <tm@NoSpAmitq.dk> schrieb im Newsbeitrag
news:phtym.16039$7G7.12995@kovat.provo.novell.com...
> How about creating a temporary text file with your html, incl. codepage
> definition, and then use the retrieve token ?
>
> And haven't tested above....just a thought
>
>
> --
> Tommy Mikkelsen
> IT Quality A/S, Denmark
> Novell Support Forums SYSOP / NKP
>
> Sorry, but no support through email
> Please join http://www.open-horizons.net



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Re: HTML-Body + charset

Markus Colorado wrote:
> Hi Tommy,
>
> thanks for yr input, but as stated I've to create the mail without tokens, otherwise
> the client GUI pops up for each single message.
>
> Meanwhile I've found a way to force the GW client to stick to UTF-8. It's not a
> "clean" solution, but works:
> Append a Chr(144) - maybe after some linefeeds - to the text/plain Body part...that
> forces GW to choose UTF-8 for text/plain and text/html; no more hassle with special
> chars, eveything fine encoded ;-))
>
> Nevertheless I hope the GW objAPI gets an update. I vote for a fixed UTF-8 encoding
> for both parts!
>


I would never vote for that as it might break backwards compatibility. I
WOULD vote for overloaded method that specifies a charset.

>
> Markus
>
>
> "Tommy Mikkelsen" <tm@NoSpAmitq.dk> schrieb im Newsbeitrag
> news:phtym.16039$7G7.12995@kovat.provo.novell.com...
>> How about creating a temporary text file with your html, incl. codepage
>> definition, and then use the retrieve token ?
>>
>> And haven't tested above....just a thought
>>
>>
>> --
>> Tommy Mikkelsen
>> IT Quality A/S, Denmark
>> Novell Support Forums SYSOP / NKP
>>
>> Sorry, but no support through email
>> Please join http://www.open-horizons.net

>
>

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Re: HTML-Body + charset

Michael Bell wrote:

> I WOULD vote for overloaded method that specifies a charset.


Agreed

--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP / NKP

Sorry, but no support through email
Please join http://www.open-horizons.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
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