New to GW18 is a link to this Ideas Portal (from Idea 12288) in at least the WebAccess client. While some administrators like this, many don't want it there and for some it causes more frustration than it helps as some users will think it is their own helpdesk and be displeased with the response speed.
So we would like to be able to Turn it OFF. Having such a link in any of the clients should be a configurable option, not just forced on us all.