NOTICE: Significant community changes coming soon
The header menu and the home page on our community will be changing soon. Get more information HERE.

Mailstatus within shared folders

Idea ID 2807868

Mailstatus within shared folders

It would be very useful, when using shared folders with my colleagues, that, when a mail is moved to this folder and one of those colleageus has read this mail, that the status that this colleague has read this mail would be readable for all the other members of the team.

We are using "department-mail addresses" that are only shortnames within a functional mail-account.

A specific rule moves mails, that are sent to this "department-mail address", into the specific folder (yes, this is a shared one) .

The first employee, who opens such a mail will do his work, and now the rest of the team has to recognize, that this employee is working on this "task" and they don't need to do any further action.

Tags (2)
3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes
 
Member.

Hello,

this is exact the same problem we have in our company too. Hope this will get a solution.

Knowledge Partner
Knowledge Partner

However if you need a solution before this idea will be a feature, then you can do in this way. Create three subfolders "in", "in progress" and "done". These folders are of course part of the whole share (share a structure).

The first one who reads a mail and thinks that he is responsible for this mail, moves the mail to "in progress". When he has finished his work, then he moves this mail to "done". Incoming mails will be moved to "in" by rule.

I know your request is smarter and easier. Nevertheless this is a hint ...

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.