Shared folders and different (difficult) reply behavior

Idea ID 2786359

Shared folders and different (difficult) reply behavior

If I try to reply to an item within a shared folder (independent if I shared or I use a shared) my reply is not really easy to handle (or especially not easy to common users).

I want to have the ability to influence this behavior because it happens very often that a user uses the default behavior and ends up in a simple "note" instead of sending a reply. Of course this will be a client option - pls make available for administrators ...
5 Comments
Contributor.
Contributor.
We have the same problem. In a shared folder the users have to use the "reply to origin sender"-Button instead of the normal reply button. Thats very confusing. You can change the quickview symbol line and delete the normal reply to button but its reset to standard after GroupWise Client restart. On Nov 2014 Novell Support already confirmed this Bug with defect number 886192 but still in GW 2014 R2 at March 2016 this is the same behavior.
Absent Member.
Absent Member.
make "reply to origin sender" as default or an option to make it default
Knowledge Partner
Knowledge Partner
I agree! We use shared folders extensively. But MOST of the time, we are replying to the original sender, and we don't want to just post a reply to the shared folder. Give us the ability to set the default reply behavior for shared folders. Don't just change it because some people might prefer the existing behavior. I think it would be best if this could be set at the client level but also at the admin level if we wanted to force a default setting out to everyone. This would save a LOT of confusion for my users!
Knowledge Partner
Knowledge Partner
Just as a further clarification, I'm not sure which versions of GroupWise the other commenters are using, but in my 2014 R2 SP1, when I right-click on an email and select Reply, and then open the Options on the side of the reply, I see Reply "to selected subject" or "privately (outside discussion)" and I need the ability to specify the privately option as a default for users.
Frequent Contributor.
Frequent Contributor.
I hate this behavior too. It doesn't make sense. It used to work the way described above, but I think Novell changed this in GroupWise 8. I hated the change then and I still hate it, and every customer that has asked about it hates it. It should be possible to change this default behavior to fit the needs of the customer. No customer has ever said "Gee, I love how when I try to reply to a message in shared folders it just creates a private note. It makes so much sense that it does that".
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