Idea ID 2783332
The licensing tool is *very* limited in what you can do. Also, it seems limited on the admin side. For instance: for some reason, after 20 plus years, our licensing physical address was changed because our vendor did not pay attention to our site number, which has not changed in forever. Our physical address changed in May of 2000, but the change was never reflected on the entitlement side for some reason. This year, our vendor referenced our correct physical address for the first time (I guess). Since Entitlement did not have the address , a *new* site was created, and our entitlements were shifted to the new site. The problem was that nobody in our organization had access to the new site, so we could not get our Groupwise license renewed by our system. MF apparently did not think that customers might move physically, so they don't seem to have a mechanism for "updating". Our GW license expired, and we had to get MR. Bills involved to get the issue resolved. Over 2 weeks to resolve!.
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