Lieutenant
Lieutenant
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18.2 client random 8908 "

Hi everyone,

We have a user who is randomly getting the error "the server or post office agent is no longer responding or has become disconnected".  The GW client closes when she clicks OK.  No apparent trigger to reproduce, except she says it happens once or twice each day.

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My assumption was the NIC was wigging out.  But we have seen the error on a different computer, and with a different user on a known good link.  It doesn't seem likely to be a problem on the server since no one else is reporting it.  Anybody got any ideas what I can look for?

 

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Knowledge Partner Knowledge Partner
Knowledge Partner

How many client connections (C/S) have you configured for your POA? And how many active users do you expect there?

Are there any remarks in your POA log at that time?

Diethmar Rimser
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Knowledge Partner Knowledge Partner
Knowledge Partner

Make sure the NIC isn't going to sleep.  I have had that cause issues.

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Ken
Knowledge Partner

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Lieutenant
Lieutenant

Hi Rimser,

The user's log on that day is unremarkable.  She logs in at 12:36pm, also connects via GW Mobility shortly thereafter, logs out about an hour later.  The next day, I see she logs in multiple times starting at 8am, and finally logs out at 17:25.

POA console shows max physical connections as 1024, max application connections as 2048, and we only have a 160 users.

Thanks,

Mike (domainmgr)

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Lieutenant
Lieutenant

Hi Ken,

Yes, that was one of the first things I checked.  Her power profile was typical, no power off for network adapter.

Thanks,

Mike (domainmgr)

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Knowledge Partner Knowledge Partner
Knowledge Partner

If you did not change any settings then you will have 6 or 8 threads for C/S communication which should not be a problem for 160 active users. The POA http interface (usually port 7181) will deliver a good performance overview. 

8908 error gives a hint that it is a connectivity issue. So if this overview does not show any deficits then network will cause this issue I assume.

Diethmar Rimser
This community is more powerful if you use Likes and Solutions
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