astahl Absent Member.
Absent Member.
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2 recipients on the same external email see them differently

2 internal GW 2014 users are on the same received email.
User1 received the email in HTML & can see the 9MB attachment.
User2 received the email in Plain Text only & can not see the 9MB attachment but the email is 9.6MB in size.

Any Ideas?

Thanx in advance for your help, Andy
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9 Replies
Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differently

On Tue, 11 Dec 2018 17:24:01 GMT, astahl
<astahl@no-mx.forums.microfocus.com> wrote:

>
>2 internal GW 2014 users are on the same received email.
>User1 received the email in HTML & can see the 9MB attachment.
>User2 received the email in Plain Text only & can not see the 9MB
>attachment but the email is 9.6MB in size.
>
>Any Ideas?


I ran into this once, but I'm wracking my brain for the solution, and
not getting anywhere.

Just some things to check...
* compare settings in Tools > Options and see if anything looks odd
* what happens if you toggle views using View > Plain Text / HTML
* if User2 selects Forward, does it display correctly?

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differe

In addition to Kevin's hints:
Same behaviour in WebAccess?
Users on same PO?
Same restrictions?
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astahl Absent Member.
Absent Member.

Re: 2 recipients on the same external email see them differe

Ken,
I'll check options.
When this email was received it was in Plain text for User2 with no option for HTML (greyed out) & no access to the attachment. He replied to the email & received a reply for the originator that was in HTML.
When I forward the User2's broken version of the email the attachment didn't appear. The email did turn into HTML but not into the same version of the email received by User1. We have seen the situation you're referencing when User2 receives emails from this particular domain sometimes.

Mathiasbraun,
Yes, same behavior in WebAccess.
User1 & User2 are in the same PO receiving the email from a email from an external domain.
Yes, both users have the same Access rights in GW.
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Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differe

Is this essentially ONE mail, with user1 and user2 both being on the receipient list? Or two separate mails, just with the same content?
Did you check the mime.822 files?
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astahl Absent Member.
Absent Member.

Re: 2 recipients on the same external email see them differe

ONE email with User1 & User2 both being on the recipient List.
Here they are coming through GWIA

11:10:27 60BC MSG 3635827 Processing inbound message: /opt/novell/groupwise/wfweng/wpgate/gwia/receive/f1b9f0c5.241
11:10:27 60BC MSG 3635827 Sender: ariel@theirdomain.com
11:10:27 60BC MSG 3635827 Recipient: rob@mycompany.com
11:10:27 602B MSG 3635828 Processing inbound message: /opt/novell/groupwise/wfweng/wpgate/gwia/receive/12b9f0c5.242
11:10:27 602B MSG 3635828 Sender: ariel@theirdomain.com
11:10:27 602B MSG 3635828 Recipient: tom@mycompany.com
11:10:27 60BC MSG 3635827 Queuing to MTA
11:10:27 602B MSG 3635828 Queuing to MTA
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Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differe

This rather looks like two different messages coming in. At least at the GWIA level, as there are clearly two different messages files. It still might the the case that something (e.g. an entity scanning for viruses) splits one message into separate ones (for every receipient), but from GWIA's perspective these seem to be independent mails. And one of them apparently got garbled. This happens now and then if something "analyzes" and further on reconstructs a message. Checking mime.822 files might shine a brighter light on it.
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Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differently

On 11.12.2018 23:24, astahl wrote:
>
> ONE email with User1 & User2 both being on the recipient List.
> Here they are coming through GWIA
>
> 11:10:27 60BC MSG 3635827 Processing inbound message:
> /opt/novell/groupwise/wfweng/wpgate/gwia/receive/f1b9f0c5.241
> 11:10:27 60BC MSG 3635827 Sender: ariel@theirdomain.com
> 11:10:27 60BC MSG 3635827 Recipient: rob@mycompany.com
> 11:10:27 602B MSG 3635828 Processing inbound message:
> /opt/novell/groupwise/wfweng/wpgate/gwia/receive/12b9f0c5.242
> 11:10:27 602B MSG 3635828 Sender: ariel@theirdomain.com
> 11:10:27 602B MSG 3635828 Recipient: tom@mycompany.com
> 11:10:27 60BC MSG 3635827 Queuing to MTA
> 11:10:27 602B MSG 3635828 Queuing to MTA
>
>

This is not one mail, but two.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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astahl Absent Member.
Absent Member.

Re: 2 recipients on the same external email see them differe

mathiasbraun;2492401 wrote:
This rather looks like two different messages coming in. At least at the GWIA level, as there are clearly two different messages files. It still might the the case that something (e.g. an entity scanning for viruses) splits one message into separate ones (for every receipient), but from GWIA's perspective these seem to be independent mails. And one of them apparently got garbled. This happens now and then if something "analyzes" and further on reconstructs a message. Checking mime.822 files might shine a brighter light on it.


What am I looking for in the mime files or am I just looking to compare the two for differences?
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Knowledge Partner
Knowledge Partner

Re: 2 recipients on the same external email see them differe

Obviously the first thing to check is that one of them is really garbled, e.g. by checking the encoded attachments, their content-type, encoding-, ...-settings a.s.o.
But also pay special attention to the headers to get further info regarding which instance (if any) might have caused the issue. Did you verify with the sender whether he has sent two messages or indeed just one (with two receipients)?
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