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2014 Client crashing for one user

I have one user that no matter what computer they use or Windows account they log in with, when they log into the Groupwise client the client crashes. They can access WebAccess just fine and also mobile works fine too. Other Groupwise accounts also work just fine. Just one particular user account crashes the Groupwise client. Thoughts?

Thanks
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Re: 2014 Client crashing for one user

bkesting sounds like they 'said':

>
> I have one user that no matter what computer they use or Windows
> account they log in with, when they log into the Groupwise client the
> client crashes. They can access WebAccess just fine and also mobile
> works fine too. Other Groupwise accounts also work just fine. Just
> one particular user account crashes the Groupwise client. Thoughts?
>
> Thanks


So my response to bkesting's comment is...

What version of the client? Tried an analyze / fix on their account?

--
Stevo
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Re: 2014 Client crashing for one user

Stevo;2397084 wrote:
bkesting sounds like they 'said':

>
> I have one user that no matter what computer they use or Windows
> account they log in with, when they log into the Groupwise client the
> client crashes. They can access WebAccess just fine and also mobile
> works fine too. Other Groupwise accounts also work just fine. Just
> one particular user account crashes the Groupwise client. Thoughts?
>
> Thanks


So my response to bkesting's comment is...

What version of the client? Tried an analyze / fix on their account?

--
Stevo


Client version 14.0.1

I have not tried an analyze/fix yet
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Re: 2014 Client crashing for one user

bkesting sounds like they 'said':

> Client version 14.0.1
>
> I have not tried an analyze/fix yet


So my response to bkesting's comment is...

Since the issue seems to be following the user from machine to machine,
I would start with running a gwcheck on their account, once for
structure and index, second time for content, see what that does.

--
Stevo
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Re: 2014 Client crashing for one user

Stevo;2397099 wrote:
bkesting sounds like they 'said':

> Client version 14.0.1
>
> I have not tried an analyze/fix yet


So my response to bkesting's comment is...

Since the issue seems to be following the user from machine to machine,
I would start with running a gwcheck on their account, once for
structure and index, second time for content, see what that does.

--
Stevo


Fix/Analyze appears to have worked. Thanks for your help.
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Re: 2014 Client crashing for one user

bkesting sounds like they 'said':

> Fix/Analyze appears to have worked. Thanks for your help.


So my response to bkesting's comment is...

Glad it was something fairly simple.

--
Stevo
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Re: 2014 Client crashing for one user

In article <bkesting.6yc8fb@no-mx.forums.microfocus.com>, Bkesting
wrote:
> Fix/Analyze appears to have worked. Thanks for your help.


That is why we have some of these set to run routinely, as it makes
many such problems just go away before they are even noticed and faster
to fix when they are noticed. This link is for my recommendations for
such maintenance jobs (aka GWChecks)
http://www.konecnyad.ca/andyk/gwmnt5x.htm


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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