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8e03 Bad Data especially on some attachments


We have a site with GroupWise client 14.02 and have an issue where two or three users are reporting a bad data error 8c03 when trying to open email. This is particularly the case (but not always) when trying to open pdf attachments. If we try and open the attachment we get 8e03 Bad Data. If we try to save the attachment we get “A file copy error has occurred. Make sure that you have access rights to the file or directory.” If I forward the email and its attachment to another internal user I get the same errors.
The weird thing though, is that if I forward the same email and attachment to an external address at another site (also GW2014) the attachment opens and saves just fine.
If I then re-forward that same email and attachment back to the original user, they can then open and or save the attachment without error. If I send a completely different email and different attachment from an external address to an affected user then things all work as expected.
I’m not sure what I should be trying to get to the bottom of this. I’ve checked in GW Administration and the client/server box is ticked. Has anyone else seen/fixed this?



Thomas
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Re: 8e03 Bad Data especially on some attachments

Thomas,

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Knowledge Partner

Re: 8e03 Bad Data especially on some attachments

Hi.

Am 09.12.2015 um 11:02 schrieb Thomas Roberts:
> We have a site with GroupWise client 14.02 and have an issue where two or three
> users are reporting a bad data error 8c03 when trying to open email. This is
> particularly the case (but not always) when trying to open pdf attachments. If
> we try and open the attachment we get 8e03 Bad Data. If we try to save the
> attachment we get “A file copy error has occurred. Make sure that you have
> access rights to the file or directory.” If I forward the email and its
> attachment to another internal user I get the same errors.
> The weird thing though, is that if I forward the same email and attachment to an
> external address at another site (also GW2014) the attachment opens and saves
> just fine.


This sounds like one of those issues where A/V scanners are prime
suspects. Quite likely something is blocking the access to the
attachment for some reason.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Knowledge Partner

Re: 8e03 Bad Data especially on some attachments

In article <5668B267.E8E7.0010.1@n2b2.com>, Thomas Roberts wrote:
> We have a site with GroupWise client 14.02 and have an issue where two or three users are reporting a bad data error 8c03 when trying to open email. This is particularly the case (but not always) when trying to open pdf attachments. If we try and open the attachment we get 8e03 Bad Data. If we try to save the attachment we get “A file copy error has occurred. Make sure that you have access rights to the file or directory.” If I forward the email and its attachment to another internal user I get the same errors.


Check out https://www.novell.com/support/kb/doc.php?id=7012098
note that the mean just in that folder level as there should be files in the subfolders.

Are these errors also showing
- in the POA logs?
- when those messages are accessed via WebAccess?

Is there any AntiVirus on the server? If so make sure it isn't touching the GW files.
Can the problem be reproduced when the local antivirus is suspended?



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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