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Absent Member.
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Activate Device Administrator causing problems

We are using GMS 2.0 and synchronizing with HTC One M8 phones from Verizon.

Everything works fine for a while after the account is created on the phone.
After some time, from a day to two months or more, the user will try to get
their email and will get a message telling them they need to "Activate
Device Administrator". It says that their Exchange server administrator
requires that they accept the security policy in order to continue
synchronizing. In order to get email, they must select accept. Once they
have done this, they are no longer able to download attachments of any size
whereas before they accept it they are able to get up to 500KB attachments
(default). When they try to get an attachment, they are told that Exchange
server policy does not permit this. No such policy is in effect in GMS.

This has affected most of our fleet. There are a handful of phones that have
never received this message and are able to retrieve attachments without
issue. I have no idea what triggers it. Some people get it very shortly
after I add the account, others can go weeks or months before getting the
message.

I have located under Settings > Security > Device Administrators on the
phone where I can disable it, but it will delete the account from the phone
if I do. Deleting the account from the phone will clear the problem until
the message pops up again.

I have found a workaround, but it is less than ideal. I can tell the mail
account to automatically download attachments smaller than 500KB when it
gets the email. This somehow circumvents the incorrect Exchange Server
policy.

Has anyone else encountered this or know of a way to fix it?


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Re: Activate Device Administrator causing problems

In article <UC7yw.3326$Yv2.2145@novprvlin0913.provo.novell.com>, Jerry G
wrote:
> After some time, from a day to two months or more, the user will try to get
> their email and will get a message telling them they need to "Activate
> Device Administrator". It says that their Exchange server administrator
> requires that they accept the security policy in order to continue
> synchronizing. In order to get email, they must select accept. Once they
> have done this, they are no longer able to download attachments of any size
> whereas before they accept it they are able to get up to 500KB attachments
> (default). When they try to get an attachment, they are told that Exchange
> server policy does not permit this. No such policy is in effect in GMS.


I haven't heard of anything along these lines, so the things I would look at
start with dsapp
https://www.novell.com/communities/coolsolutions/cool_tools/dsapp/
First run 6. Checks & Queries, 1. General Health Check.
This'll likely point you to some issues to check or deal with that might help.
Do backup the database before doing any of the further work if not before the
check. This is done from the 3. Database option. Most of this does require
Mobility to be down so schedule accordingly.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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