djhess Absent Member.
Absent Member.
996 views

Am trying to get HTML mail for iOS devices to work

Hi,
Recently updated GW Mobility to version 1.2 (579) plus the Oct. patch file. Went in and unchecked the "Block Hidden Attachments" option, which apparently is required if you want your devices to display correctly HTML messages. Restarted Datasync service. Now, what I am getting is a "mime.822" file attachment that cannot be read by my iPhone 4, (iOS 5) and thus I still do not have HTML capability. Is there anything else that I am missing here? Thanks.

Don
Labels (1)
0 Likes
6 Replies
jmarton2 Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

djhess wrote:

> Recently updated GW Mobility to version 1.2 (579) plus the Oct. patch
> file. Went in and unchecked the "Block Hidden Attachments" option,
> which apparently is required if you want your devices to display
> correctly HTML messages. Restarted Datasync service. Now, what I am
> getting is a "mime.822" file attachment that cannot be read by my
> iPhone 4, (iOS 5) and thus I still do not have HTML capability. Is
> there anything else that I am missing here? Thanks.


Yes, go into the properties of the GW connector, click edit XML source,
then search for the <enableHTMLEmail> tags and make sure it's set to 1.
Save & restart the connector to make this take effect. I don't know if
this will do anything to existing messages which have already been
synced to devices, but new HTML messages should appear correctly. You
should also be able to check "block hidden attachments" again after
making the change--only the HTML setting is needed.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
0 Likes
djhess Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

Thanks for the info. However when I search the XML source file I do not find a line with <enableHTMLEmail> tag. Do I need to manually enter this line in the file? If so, what should the syntax be? thanks.
0 Likes
jmarton2 Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

djhess wrote:

>
> Thanks for the info. However when I search the XML source file I do
> not find a line with <enableHTMLEmail> tag. Do I need to manually
> enter this line in the file? If so, what should the syntax be? thanks.


Are you sure you're looking at the GW connector and not the Mobility
connector?

--
We're your Novell--again. http://www.novell.com/promo/backtobasics.html
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
0 Likes
djhess Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

OK - in fact I just rechecked the XML source file for the GW Connector and I did in fact find the following line:

<enableHTMLEmail>1</enableHTMLEmail>

So that appears to be set correctly. Yet I still do not have HTML support.
0 Likes
jmarton2 Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

djhess wrote:

> OK - in fact I just rechecked the XML source file for the GW Connector
> and I did in fact find the following line:
>
> <enableHTMLEmail>1</enableHTMLEmail>
>
> So that appears to be set correctly. Yet I still do not have HTML
> support.


Is it only your device that's not displaying HTML e-mail? Any other
iPhones or iPads you can test?

--
We're your Novell--again. http://www.novell.com/promo/backtobasics.html
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
0 Likes
djhess Absent Member.
Absent Member.

Re: Am trying to get HTML mail for iOS devices to work

OK - I will check some other user's devices later this week, if possible.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.