dkamp Absent Member.
Absent Member.
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Appointment changes time by itself

I have an issue where an appointment has changed time (seemingly without intervention).
The persons secretary posted the appointment, it was for 10 AM later it was noticed the appointment was at 1:30 PM.
The appointment was the same on the user, the proxied account, and a mobile device. (All client reflect the same details)
This is on GW 12.0.3
Is there a Log file that I can look into that may show what/why the appointment was modified?
Can a logfile be utilized to capture this kind of change?
This has occurred on two accounts 2 or 3 times in the last few weeks.
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9 Replies
dkamp Absent Member.
Absent Member.

Re: Appointment changes time by itself

So nobody has ever had an appointment change?

Even when POA log set to Diagnostic level It doesn't show appointment changes in time.
Is there a method to capture this kind of event to see what is occurring?
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Micro Focus Expert
Micro Focus Expert

Re: Appointment changes time by itself

Hi,

No I've never seen this before and, personally, I don't know of any way to log this. Sorry!

Cheers,
Laura Buckley

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Micro Focus Expert
Micro Focus Expert

Re: Appointment changes time by itself

Hi,

Further to what I said above, I've had a thought.... have you checked the time-zone settings on the mobile device?

Cheers,
Laura Buckley

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dkamp Absent Member.
Absent Member.

Re: Appointment changes time by itself

Laura
That was my 1st and only thought, but some of the moving appointments are set for the :30min example of 9:30 AM then change to 1 PM.
Time Zones would be where All appointments change but it is an occasional random change.
Thanks for your help!



>>> laurabuckley<laurabuckley@no-mx.forums.microfocus.com> 7/17/2015 9:06 AM >>>


Hi,

Further to what I said above, I've had a thought.... have you checked
the time-zone settings on the mobile device?

Cheers,


--
Laura Buckley
Technical Consultant
IT Dynamics, South Africa

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Micro Focus Expert
Micro Focus Expert

Re: Appointment changes time by itself

Hi,

Sorry, I wasn't much help!

Perhaps open a Service Request with Novell Technical Support - perhaps they can shed some light on what's going on.

Cheers,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Appointment changes time by itself

In article <55ACBC96.043F.00C6.1@uhhg.org>, David Kamp wrote:
> That was my 1st and only thought, but some of the moving appointments are set for the :30min example of

9:30 AM then change to 1 PM.
> Time Zones would be where All appointments change but it is an occasional random change.
> Thanks for your help!


Both your examples were 3.5 hours in the future, this makes a time zone issue someone probable. Please
confirm if this 3.5 hour shift is the case in all,many,some,or none of the cases.
Checking on all devices and servers involved would be in order if the time is consistant with the person
(s) involved.



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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dkamp Absent Member.
Absent Member.

Re: Appointment changes time by itself

>>> Andy Konecny<konecnya@no-mx.forums.microfocus.com> 7/20/2015 11:45 PM >>>
Andy wrote:

>Both your examples were 3.5 hours in the future, this makes a time zone issue someone probable. Please
>confirm if this 3.5 hour shift is the case in all,many,some,or none of the cases.
>Checking on all devices and servers involved would be in order if the time is consistant with the person
>(s) involved.


Andy
I worked with the CEO and his receptionist they state that some appointments are only an hour shift and some 3 hrs and some 3.5 hrs.
No real pattern or event they could recognize that might have caused it. Only one account is Proxied into his account. I verified Time zones on both PC's involved and his iPhone. Total they feel it has only been about 8 or 9 appointments, unfortunately they were important ones.
I keep searching for a thread that may be causing it but have not found one yet.
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Knowledge Partner
Knowledge Partner

Re: Appointment changes time by itself

In article <55B5D836.043F.00C6.1@uhhg.org>, David Kamp wrote:
> No real pattern or event they could recognize that might have caused it. Only one account is Proxied into his

account. I verified Time zones on both PC's involved and his iPhone. Total they feel it has only been about 8
or 9 appointments, unfortunately they were important ones.

Hmm, so this sort of points in two directions of possible root cause

1) accumulated crud getting in the way
- Check that regular maintenance is happening on all POs and that the logs aren't showing an issue that isn't
clearing, http://www.konecnyad.ca/andyk/gwlogs.htm
- Perhaps doing some basic maint on the PCs involved to clear old temp files and such, such as cleaning with
CCleaner and a disk defragment (unless an SSD drive)
- run dsapp on your GMS (assuming that is how the iPhone connects)

2) Security check as those could have been malicious changes.
- Make sure you running GW in high security mode vs old default of low.
- Perhaps time for the involved users to change their GW passwords


Andy of
http://KonecnyConsulting.ca in Toronto
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dkamp Absent Member.
Absent Member.

Re: Appointment changes time by itself

Andy
Thank you for responding.
We run a nightly "Structural Check and Fix of User and Message DB's" on each Post Office.
We also run nightly maintenance on the GMS servers
The Security Level is set for High, and LDAP Authentication.
I checked the log files for the time frame that "one" of the appointments was modified and the only login for that account was the user himself, his secretary, and GMS. no others found.
I have checked for System Cleanup on the secretaries PC and all was very good.
I cannot get access to the users PC at this time.

All of these were Very good potential things to look at but does not seem to be the cause.
Thank you for assisting.



>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>> Andy Konecnykonecnya@no-mx.forums.microfocus.com> 7/30/2015 12:51 PM >>

1) accumulated crud getting in the way
- Check that regular maintenance is happening on all POs and that the logs aren't showing an issue that isn't
clearing, http://www.konecnyad.ca/andyk/gwlogs.htm
- Perhaps doing some basic maint on the PCs involved to clear old temp files and such, such as cleaning with
CCleaner and a disk defragment (unless an SSD drive)
- run dsapp on your GMS (assuming that is how the iPhone connects)

2) Security check as those could have been malicious changes.
- Make sure you running GW in high security mode vs old default of low.
- Perhaps time for the involved users to change their GW passwords


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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