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Absent Member.
Absent Member.
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Appts. received from outside show as email

Using GW 8.03.

One user is getting appt. requests from outside as emails. The same outside user has sent several appts. to others here with no issues.

Any ideas?
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Micro Focus Expert
Micro Focus Expert

Re: Appts. received from outside show as email

Hi,

Whats the bet that the external sender is using Outlook and Exchange.

Get the external sender to delete the recipient from their address book and add it back but ensure that the e-mail type is set to internet. In Outlook 2012/2013 this is the default and no additional changes would be required.

Let us know how it goes.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Absent Member.
Absent Member.

Re: Appts. received from outside show as email

Yes - that corrected. Thanks!
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Micro Focus Expert
Micro Focus Expert

Re: Appts. received from outside show as email

Hi,

Thanks for the feedback. Glad that you came right with the issue 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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