Highlighted
timfirman Absent Member.
Absent Member.
2184 views

Archive Issues after moving from GW7 to GW8

Hi All,

A few of our users have had issues with their archives after moving from GW7 to GW8. Right before the move there was a server failure, so I suspect this may have exasperated the problem.

Details and trouble shooting is as follows:

Users unable to access their GW Archive.

Have located the archive directory in there Home Folder, and made sure GW is pointing at it. Archive opens, but it is empty.

Update GW client from GW7 to GW8 to make sure not a version issue.

Ran a stand alone GW check over the archive.

Changed GW archive directory, created new archive, told accepted prompt to move all data from old to new.

Restored Archive files from Backup.

Created new archive, copied user.db, ngwguard.db and msg.db in various combinations.

After each step I have tested, each time when I open the archive, it is empty. Not sure where to go next, and the Users are getting a bit ****** at this stage.

Any suggestions?
Labels (1)
Tags (3)
0 Likes
2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Archive Issues after moving from GW7 to GW8

timfirman,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://forums.novell.com/

0 Likes
buckesfeld Absent Member.
Absent Member.

Re: Archive Issues after moving from GW7 to GW8

* timfirman,

probably not a migration issue. Did you try to use an old GW7 client to access the archive?
Which gwchecks did you perform?

Uwe


--
Novell Knowledge Partner (NKP)
Please don't send me support related e-mail unless I ask you to do so.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.