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Archive not displaying any emails, mailbox rebuild fails

Hi, I've got a user whose archive had a problem. The original report was that he was not able to archive. When he attempted to archive anything he got an error ("c067 Database store # is invalid.")

After using gwcheck to rebuild the archive, this error no longer happens, however GW also does not show any of the ~330MB of emails in the archive. We looked around at every setting we could think of to make sure nothing was being filtered or hidden. I've tried changing the archive directory so that GW moves it and all of the archive files get moved properly. So GW seems to know that those files are there, but will not display them properly when viewing the archive.

I've also tried holding Ctrl+Shift while opening the archive and letting it rebuild the mailbox. It gets past the first step, but just hangs on step 2/2. Closing the rebuild dialog causes GW to go unresponsive and it must be killed.

I have a copy of the archive from before we did anything to it, and a copy of it after we resolved the error. I'm not sure what I can do to try to recover this, or if it's even recoverable. Any further suggestions?

Background:
I am end-user support and do not run nor have any access to our GW database/server. Our server guys were the ones who ran gwcheck and got it to stop with the c067 error, but couldn't figure out why the archive won't show emails.
Our GW client is 8.0.2 1/8/2011, Build 92614.
Our basic systems here are Windows 7 64-bit (mostly SP1).
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Re: Archive not displaying any emails, mailbox rebuild fails

I'd start from scratch, i.e. copy back the first backup of the archive. Rename the user.db in the archive and have the admin perform a "Recreate user database" on the archive.

If possible, send your admin here, makes communication so much easier 😉

Uwe
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Re: Archive not displaying any emails, mailbox rebuild fails

I do have access to GWCheck to run the Recreate User Database function. I placed a copy of the original archive in the archive directory, renamed user.db to user.db.bak, and ran the function.

Here is the result log.

Now when I open GW I get an error "d107 Record not found. Contact your system administrator." And the same error appears when trying to open the archive.
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Re: Archive not displaying any emails, mailbox rebuild fails

Try again, this time leave the user.db in place.

Uwe

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Re: Archive not displaying any emails, mailbox rebuild fails

That seemed to work. Here is the new log.

There are now no errors when running GW and there are now many emails in the archive's cabinet root. I will have to show this to the user and see if he thinks most everything is there. I'm not sure if he had archived everything to the cabinet root or if the folder structure was just lost during this procedure.

Should I be worried about the few "blob type unknown" errors near the bottom of the log?

Thanks for your help.
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Re: Archive not displaying any emails, mailbox rebuild fails

* mmseng wrote, On 06/11/2013 07:26 PM:

> There are now no errors when running GW and there are now many emails
> in the archive's cabinet root. I will have to show this to the user and
> see if he thinks most everything is there. I'm not sure if he had
> archived everything to the cabinet root or if the folder structure was
> just lost during this procedure.


Yes, that's the downside of that check and the reason why it is a "last resort".

> Should I be worried about the few "blob type unknown" errors near the
> bottom of the log?


Nope.

Uwe


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Novell Knowledge Partner (NKP)
Please don't send me support related e-mail unless I ask you to do so.
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Re: Archive not displaying any emails, mailbox rebuild fails

I see. Regardless the user is quite happy to get his emails back. Thanks for all your help.
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