drampe Absent Member.
Absent Member.
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BB Z10 sends empty email

Hi,

Just added a new BBz10 to the datasync server and any email I send out from it to shows up blank/empty on the recipient side. Is there a quick and dirty fix for this?

we have Novell Data Synchronizer Version: 1.2.4 Build: 966

Thanks

D
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7 Replies
drampe Absent Member.
Absent Member.

Re: BB Z10 sends empty email

update,

just tried a few android devices and they can send emails without any issues. We are on SLES SP1, could that be the problem? When I send email from the BB10 there seems to be a text.htm file attached to the email.

D
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jmarton2 Absent Member.
Absent Member.

Re: BB Z10 sends empty email

drampe wrote:

> just tried a few android devices and they can send emails without any
> issues. We are on SLES SP1, could that be the problem? When I send
> email from the BB10 there seems to be a text.htm file attached to the
> email.


As BB10 isn't officially supported yet, there could be various "quirks"
do I don't think upgrading the version of SLES is going to do anything
about your issue.

--
Your world is on the move. http://www.novell.com/mobility/
BrainShare 2013 is coming! http://www.brainshare.com

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: BB Z10 sends empty email



>>> Joseph Marton<jmarton@no-mx.forums.novell.com> schrieb am 06.03.2013 um

14:38 in Nachricht <ZEHZs.5102$vO3.2810@kovat.provo.novell.com>:
> drampe wrote:
>
>> just tried a few android devices and they can send emails without any
>> issues. We are on SLES SP1, could that be the problem? When I send
>> email from the BB10 there seems to be a text.htm file attached to the
>> email.

>
> As BB10 isn't officially supported yet, there could be various "quirks"
> do I don't think upgrading the version of SLES is going to do anything
> about your issue.


Hi Joseph,

Blackberry has launched BES 10 for GroupWise. What is the status of this
product? Does Novell support it?


Hubert

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kathcarruthers Absent Member.
Absent Member.

Re: BB Z10 sends empty email

Did this keep happening, or did you find a fix? I installed a new Data Synchronizer (1.2.5) last week and added a BB Z10, and now my user is reporting empty emails to many recipients (all outside of our GW system).

Kathryn Carruthers
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jmarton2 Absent Member.
Absent Member.

Re: BB Z10 sends empty email

kathcarruthers wrote:

>
> Did this keep happening, or did you find a fix? I installed a new
> Data Synchronizer (1.2.5) last week and added a BB Z10, and now my
> user is reporting empty emails to many recipients (all outside of our
> GW system).


There have been other reports of this issue with BB10 & Mobility 1.2.5.
I'd recommend you open an SR.

--
Your world is on the move. http://www.novell.com/mobility/
BrainShare 2013 is coming! http://www.brainshare.com

Joe Marton Emeritus Knowledge Partner
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emmanuelclave Absent Member.
Absent Member.

Re: BB Z10 sends empty email

jmarton;2252107 wrote:
kathcarruthers wrote:

>
> Did this keep happening, or did you find a fix? I installed a new
> Data Synchronizer (1.2.5) last week and added a BB Z10, and now my
> user is reporting empty emails to many recipients (all outside of our
> GW system).


There have been other reports of this issue with BB10 & Mobility 1.2.5.
I'd recommend you open an SR.

--
Your world is on the move. Novell. Because Your World is on the Move.
BrainShare 2013 is coming! IT conference | BrainShare 2013


We had similar problems at installation. We upgraded our GWIA to 8.0.3 and the problem stopped.
Try to update to the lastest patch.

Emmanuel
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Highlighted
ABach Frequent Contributor.
Frequent Contributor.

Re: BB Z10 sends empty email

Latest patch (8.0.3) worked for me also!
From what I see, BB Z10 sends HTML (only) message, and I guess something in that caused GWIA to be unhappy.
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