6002502 Absent Member.
Absent Member.
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Caching mailbox doesn't update for just 1 user

Running GW 14 SP 2.
Everything works fine on the other accounts, but 1 account, MINE!, refuses to update it's caching mailbox. Everything's fine in online mode, I've removed the client, deleted the cache folder and reinstalled. It worked for a day, then stopped updating. Everything appears fine, just no new mail. There are no pending requests on the system, but GWcheck's logs shows 74 pending requests for just that user. I've deleted the index folder, recreated it, but to no avail. I think it may be corruption somewhere, as it worked before the UPS was accidentally turned off, while the servers were running.

Does anyone have an suggestions?

Thanks

Julian
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11 Replies
Micro Focus Expert
Micro Focus Expert

Re: Caching mailbox doesn't update for just 1 user

Hi Julian,

You don't say what build of Groupwise your server is running... this is key to the conversation.

Cheers,
Laura Buckley

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6002502 Absent Member.
Absent Member.

Re: Caching mailbox doesn't update for just 1 user

Hi Laura,

It's all Groupwise 2014 R2

Here's a little more info.

groupwise2014r2:~ # rpm -qa | grep groupwise
novell-groupwise-gwmon-14.2.0-122092
novell-groupwise-server-14.2.0-122092
novell-groupwise-webaccess-webapp-14.2.0-122092
novell-groupwise-gwha-14.2.0-122092
novell-groupwise-monitor-8.0.3HP5-118623
datasync-syncengine-connector-groupwise-14.2.0.6271-1.1

The client's info is "Client release 14.2.1 30/06/2016 build 124014"

Thanks

Julian
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Micro Focus Expert
Micro Focus Expert

Re: Caching mailbox doesn't update for just 1 user

Hi Julian,

Apologies for the delay in communication. Okay, so your system is quite old and, therefore, won't have the issue of running an outdated client in caching mode against a much newer back end. Yes, there were changes in how caching mode worked and this did require an upgrade of the client when the back end is upgraded - perhaps just be aware of that.

There are a few things... you might want to do a Wireshark trace to see if the client is ever connecting to the server and at the same time take a look at the POA log files which must be in Verbose mode.

Cheers,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Caching mailbox doesn't update for just 1 user

laurabuckley wrote:

> Yes, there were changes
> in how caching mode worked and this did require an upgrade of the
> client when the back end is upgraded - perhaps just be aware of that.


Hi Laura,

Can you elaborate on this issue please?
- Caching mode was changed in which version of GroupWise?
- What version of the client was needed to get it working?

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Micro Focus Expert
Micro Focus Expert

Re: Caching mailbox doesn't update for just 1 user

Hi Kevin,

Please see point 4.1 here: https://www.novell.com/documentation/groupwise18/gw18_readme/data/gw18_readme.html

Cheers,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Caching mailbox doesn't update for just 1 user

In article <6002502.8tbahb@no-mx.forums.microfocus.com>, 6002502 wrote:
> GWcheck's logs shows 74 pending requests for just that user.


Which requests is it showing them as pending for?
I take it you are running regular GWChecks and are checking the results
of those logs (along the lines of
https://www.konecnyad.ca/andyk/gwlogs.htm ),
so what are the errors that this troublesome (typical for this role 😉
user? Does a Content GWcheck run clean for you?

Do you run something like CCleaner or at least a basic Windows Disk
Cleanup? If not it is worth doing to make sure there isn't some temp
file somewhere mucking things up.
Is your power profile such that the NIC can be put to sleep?

Can you set up on a separate system to see if the problem follows? To
rule out either PC or Server.

Perhaps get the system up to at least 14.2.3 which wouldn't be a big
deal if there is an issue getting to GW 2018 at this point.
And then packet capture is worth looking at too, WireShark is the way
to go.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
https://forums.novell.com/member.php/75037-konecnya
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6002502 Absent Member.
Absent Member.

Re: Caching mailbox doesn't update for just 1 user

Hi Laura,

My turn to apologise for the delay, I've been away too for a couple of weeks.

I ran a wireshark trace and the client's definatley trying to talk. Incidentally I ran CCcleaner, then used it to remove groupwise, deleted the caching mailbox and reinstalled. I left it running last night, switched to caching mode and only the mails up to the point it finished caching in the night were there. The new emails this morning were missing, but they were there fine using the online mailbox.
I'm also going to run gwcheck and put the log here so you can see the pending requests I got last time.
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6002502 Absent Member.
Absent Member.

Re: Caching mailbox doesn't update for just 1 user

gwcheck on the local chaching db. the others said there were no prblems
================================================================================
===== BEGIN - JOB LOG ==========================================================
================================================================================

================================================================================
===== TASK LOG - 0 (5c5bf310.ckl) ==============================================
================================================================================
Novell GroupWise - GWCHKREM - Version 14.2.1
Processed on Thursday, February 7, 2019 - 8:57 am



*********************************************************************
Processing information for this run:
Path to PO = C:\Novell\GroupWise\8hr\rofdata
Post Office=
User = All
Action = Analyze/Fix
Files = Message, User
Verify = Structure
Fixup num = All
Verbose = No
Upd DiskSpace= No
Output log = C:\Novell\GroupWise\8hr\rofdata\gwchk32.log


GWCHECK user options analysis:
- options are consistent.
*********************************************************************



STRUCTURAL VERIFICATION of system databases
STRUCTURAL VERIFICATION of database ngwguard.db
- Database is structurally consistent
Reading Guardian Database store catalog info


(Former MDB Name: C:\Novell\GroupWise\8hr\rofdata\msg.db)


Checking remote message database -288567296 bytes, 02/07/19 08:45
- Current time 8:57:53 am
STRUCTURAL VERIFICATION of database C:\Novell\GroupWise\8hr\rofdata\msg.db
Verifying data
- Database is structurally consistent
Reducing database C:\Novell\GroupWise\8hr\rofdata\msg.db
- no storage reclaimed.
- Synchronizing Store Catalog and Address Book lists

Checking user = user.db ( ) -182808576 bytes, 02/07/19 08:58

Checking remote user database - 0 bytes, 01/01/70 00:00
- Current time 8:58:13 am
STRUCTURAL VERIFICATION of database C:\Novell\GroupWise\8hr\rofdata\user.db
Verifying data
- Database is structurally consistent
Reducing database C:\Novell\GroupWise\8hr\rofdata\user.db
49152 bytes reclaimed
Catching up Quickfinder indexes for db C:\Novell\GroupWise\8hr\rofdata\user.db
Quickfinder: Pending jobs = 0 Files = 5c5bf1a9.idx, 5c5c2a3f.inc


Checking server directory for outdated log files

Checking QuickFinder index files for validity
Problem 39- Unknown file 5c5bf1b5.htm- 8697 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1c1.htm- 2772 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1c3.htm- 5892 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1c5.htm- 4475 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1c9.htm- 2772 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1cb.htm- 5892 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1cd.htm- 8697 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1d9.htm- 5892 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1db.htm- 8697 bytes, 02/07/19 08:44
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1e1.htm- 2772 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1e3.htm- 5892 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1e7.htm- 5892 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1e9.htm- 8697 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1f1.htm- 5892 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1f3.htm- 8697 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1f7.htm- 5892 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1f9.htm- 8697 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf1ff.htm- 5064 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf201.htm- 2906 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf203.htm- 4475 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf205.htm- 8697 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf207.htm- 2772 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf20f.htm- 5892 bytes, 02/07/19 08:45
- File is too recent- will not be deleted
Problem 39- Unknown file 5c5bf215.htm- 22121 bytes, 02/07/19 08:45
- File is too recent- will not be deleted

Checking Blob files for validity


PROCESSING COMPLETED- total processing time: 0:08:39


Processing completed




***** OVERALL STATS FOR THIS RUN *****
*********************************************************************
Uncorrectable conditions encountered:
- No problems found
Correctable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
39 Unrecognized or invalid files in mail directories.. 24
*********************************************************************



Overall processing time for the entire job: 0:27:00



Accumulated task processing times spent on the job: 0:27:00

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

================================================================================
===== END - JOB LOG ============================================================
================================================================================
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6002502 Absent Member.
Absent Member.

Re: Caching mailbox doesn't update for just 1 user

Here's the results from the check julianh on the poa


================================================================================
===== BEGIN - JOB LOG ==========================================================
================================================================================

================================================================================
===== JOB LOG SUMMARY (5c5bf11a.ckl) ===========================================
================================================================================
BOX COUNT VIOLATORS- count > 500 (NOTE- only violations are shown!)
USERNAME POST OFFICE InBox Count OutBox Count Wastebasket
---------- ---------- ------------ ------------- -----------------
julianh hq 41881 InMsgs 42441 OutMsgs

Processing completed




***** OVERALL STATS FOR THIS RUN *****
*********************************************************************
Uncorrectable conditions encountered:
- No problems found
Correctable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
67 Outdated execution records.(notify/alarm).......... 1
*********************************************************************




GroupWise System Information

Number of Users............... 1 Number of Post Offices......... 0
Number of Mailboxes........... 1
------------------------------------------------------------------------------

Item statistics: TOTAL /MBOX Mailbox statistics: TOTAL /MBOX
normal items........56554 56554.0 Boxes with mail....... 1
forwarded items.....16367 16367.0 IN box entries:
reply items.........11672 11672.0 read................39962 39962.0
total items.........84593 84593.0 unread.............. 15 15.0
new................. 1904 1904.0
Distribution statistics: total...............41881 41881.0
to single user......37041 37041.0 Boxes over IN limit. 1
to <= 3 users.......40653 40653.0 OUT box entries:
to many users....... 1802 1802.0 total...............42441 42441.0
sent encrypted (%).. 0 Boxes over OUT limit 1
Schedule statistics:
Average item length.... 149KB Boxes with schedules.. 1
INcoming appointments:
Items w/ attachments... 1270 read................ 2776 2776.0
Average number attach.. 1 unread.............. 0 0.0
Average attach length.. 5099 new................. 1626 1626.0
total............... 4402 4402.0
Items hidden by rcvr... 5 OUTgoing appointments:
Items in trashcan...... 145 145.0 total............... 7104 7104.0



Items counts: TOTAL /MBOX
----- -----
mail 72864 72864.0
appointment 11515 11515.0
note 76 76.0
task 123 123.0
phone 15 15.0
profile 1 1.0
others 0 0.0



Items breakdown: IN OUT PERS DRAFT | TOTAL
----- ----- ----- ----- + -----
mail..................37612 35228 3 21 | 72864
appointment........... 4402 7104 8 1 | 11515
note.................. 1 1 74 0 | 76
task.................. 13 107 3 0 | 123
phone................. 0 15 0 0 | 15
----------------------------- + ------
total.................42028 42455 88 22 | 84593

Priority breakdown: LOW NORM HIGH | TOTAL
----- ----- ----- | -----
mail.................. 8 68992 3840 | 72840
appointment........... 0 11460 46 | 11506
note.................. 0 2 0 | 2
task.................. 0 120 0 | 120
----------------------+------
total................. 8 80589 3886 | 84483

Security breakdown: NORM PROP CONF SECR TSEC FYEO | TOTAL
----- ----- ----- ----- ----- ----- | -----
mail..................72840 0 0 0 0 0 | 72840
appointment...........11506 0 0 0 0 0 | 11506
note.................. 2 0 0 0 0 0 | 2
task.................. 120 0 0 0 0 0 | 120
----------------------------------------------|------
total.................84483 0 0 0 0 0 | 84483

Return Receipt Requests: OPEN ACCEPT DELETE
----- ----- -----
mail.................. 0 n/a 5
appointment........... 0 0 0
note.................. 0 n/a 0
task.................. 0 n/a 0
---------------------
total................. 0 0 5


Overall processing time for the entire job: 0:14:16



Accumulated task processing times spent on the job: 0:14:15

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

================================================================================
===== END - JOB LOG ============================================================
================================================================================
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6002502 Absent Member.
Absent Member.

Re: Caching mailbox doesn't update for just 1 user

Here's part of the results file from a GWcheck

look at the pending jobs for user julianh, I suspect that's the problem.

How do I clear them? I've checked pending operations on the domain, and there aren't any

================================================================================
===== TASK LOG - 267 (5c5c1976.ckl) ============================================
================================================================================
Checking user = JulianH (8hr / 42) 236641280 bytes, 02/07/19 09:50 ( Julian Harmer [])
- Current time 11:41:37 am
CONTENTS VERIFICATION/STATISTICS analysis of db /media/nss/GWISE/HQPO/ofuser/user8hr.db
CONTENTS VERIFICATION of database /media/nss/GWISE/HQPO/ofuser/user8hr.db
- 92378 records found, last DRN = 285891
- checking Preference records
- checking Personal Address Book records
Starting User-Defined Table check
User-Defined Table check complete
Starting address book sync
Address book sync complete
Starting PAB index check
PAB index check complete
Starting PAB duplicate book check
Duplicate book check complete
- checking Folder records
- checking Category records
- checking Data records
1 FOLDER_RECORD (Universal Inbox)
285029 Execution record check
Problem 67- Outdated execution record, created on Feb 4, 2019
- Item 285029 deleted successfully
User stats: 41906 InBox, 42463 OutBox, 150 WasteBasket
Disk space management values: Size Limit - 0KB, Threshold - 0%
12673983 kbytes in use by user's mail
Starting scan of EVENT (and EVENT configuration) records
Located EVENT configuration record (drn=236760; key='Notes_default.pipeline1.groupwise_mb_50569F7F21_julianh')
Located EVENT configuration record (drn=236759; key='default.pipeline1.groupwise_mb_50569F7F21_julianh')
Finished scan of EVENT (and EVENT configuration) records
Quickfinder: Pending jobs = 182 Files = 5c589a42.idx, 5c5b3d43.inc


PROCESSING COMPLETED- total processing time: 0:07:20
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Micro Focus Expert
Micro Focus Expert

Re: Caching mailbox doesn't update for just 1 user

Hi Julian,

The pending items is telling you how many emails have not been indexed yet. This should have no impact on your caching mailbox.

Cheers,
Laura Buckley

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