ohico Frequent Contributor.
Frequent Contributor.
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Cannot connect to GroupWise administration to verify license

Our GMS 18.1.0 Build: 410 has just started showing us this warning:
"Cannot connect to GroupWise administration to verify license. Resolve connection issues within 27 days to avoid service interruption."

Our GW system was upgraded to GW18.1 on Dec. 1st and a newly installed GMS server installed.

I see from our GMS installation notes that we had provided a GroupWise Administrator user name "gwadmin" during the installation and its password.
After doing so the installation reported:
GW Admin validated successfully.
GW license verified successfully.

I know that the password for the user "gwadmin" has since changed, is that the problem?
If yes, how can we now have GMS re-verify its license information by providing the valid GW Administrator credentials?

If that's not the issue, any suggestions?

Thanks,
Marc
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4 Replies
Micro Focus Expert
Micro Focus Expert

Re: Cannot connect to GroupWise administration to verify license

Ohico,

> If that's not the issue, any suggestions?


Please follow the steps in tid

https://support.microfocus.com/kb/doc.php?id=7023501

then do a reinstall.

Thanks,

Pam

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Anonymous_User Absent Member.
Absent Member.

Re: Cannot connect to GroupWise administration to verify license

W dniu 2019-01-07 o 21:32, Pam Robello pisze:
> Ohico,
>
>> If that's not the issue, any suggestions?

>
> Please follow the steps in tid
>
> https://support.microfocus.com/kb/doc.php?id=7023501
>
> then do a reinstall.
>
> Thanks,
>
> Pam
>


I have the same problem. This TID didin't help for me.

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Micro Focus Expert
Micro Focus Expert

Re: Cannot connect to GroupWise administration to verify lic

Hi,

From the directory where you mounted the GMS ISO... look for "validateGroupWiseAdmin.pyc"

Then do a: python validateGroupWiseAdmin.pyc -gc [GWServer] [Port] [GWUserName] [GWPassword] [--verbose] -- that will get the GroupWise CA certificate
Then do a: python validateGroupWiseAdmin.pyc -sl [GWServer] [Port] [GWUserName] [GWPassword] [--verbose] -- that will store the GroupWise license

Cheers,
Laura Buckley

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Micro Focus Expert
Micro Focus Expert

Re: Cannot connect to GroupWise administration to verify license

Pawel,

> I have the same problem. This TID didin't help for me.


Sadly it's likely time to open an SR.

Pam

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