bkesting Honored Contributor.
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Cannot connect to Mobility Server with iOS 13 devices

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I am having problems getting Apple phones recently upgrades to iOS 13 (13.1 I believe) to connect to Mobility server.  Must be a certificate trust issue, but I am not sure what.  I've had to import a security certificate in the last few versions of iOS, but now that is not working either.  Any ideas?

 

Thanks

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Knowledge Partner
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Re: Cannot connect to Mobility Server with iOS 13 devices

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From my experience, if the certs had once been accepted by the yuppie-cookie (at times when this has been easily to accomplish) they most of the time were still accepted after the device had been upgraded to a build which would refuse to accept them on adding a new account.

Nevertheless the issues will vanish once you have an official cert online.

 

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Knowledge Partner
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Re: Cannot connect to Mobility Server with iOS 13 devices

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What version of Mobility?  Self-signed or CA certificate?

I am running GMS 18.1.1 Build 483 and have iOS/iPadOS 13.x devices connecting without a problem.  I am using a purchased certificate.

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Ken
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bkesting Honored Contributor.
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Re: Cannot connect to Mobility Server with iOS 13 devices

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I have the same build but a self signed certificate
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Knowledge Partner
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Re: Cannot connect to Mobility Server with iOS 13 devices

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My recommendation is replace that self-signed cert with a purchased one.  It will simplify things for you.  If you want to stick with the self-signed, maybe someone else will have a solution.  Sorry, but I just don't bother trying to make those work.  I would rather spend a few bucks on a purchased cert.

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Ken
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Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
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Knowledge Partner
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Re: Cannot connect to Mobility Server with iOS 13 devices

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Must be a certificate trust issue,

best way to check is to point Qualys SSL Labs test tool  at your mobility

I save (print to pdf or xps as available) them so I have a snapshot in time as I work on getting better ratings.

relevant to this is the version of SLES that GMS is running on as well as the version of GMS and what kind of cert you have. LetsEncrypt is working well for some some of us.

 

 

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Andy of Konecny Consulting in Toronto
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bkesting Honored Contributor.
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Re: Cannot connect to Mobility Server with iOS 13 devices

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I can try a purchased one....they're cheap
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Micro Focus Expert
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Re: Cannot connect to Mobility Server with iOS 13 devices

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@bkesting wrote:
I can try a purchased one....they're cheap

Hi,

Ensure your certificates meet the new iOS13 standards:  https://support.apple.com/en-in/HT210176

Cheers,

 

Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Cannot connect to Mobility Server with iOS 13 devices

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IOS no longer accepts self-signed certificates, that's not even new with IOS 13, but is true since 11,something.

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Massimo Rosen
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bkesting Honored Contributor.
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Re: Cannot connect to Mobility Server with iOS 13 devices

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That's interesting because I've had self-signed certs working up until now. 

What's even weirder, is I do have some older iPhones that just udpated to iOS 13 and they are still working, but newer iPhones on 13 are not, getting the "cannot verify identify of server".

I will have a signed certificate in place from DigiCert later today and see if this fixes the issue.

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Knowledge Partner
Knowledge Partner

Re: Cannot connect to Mobility Server with iOS 13 devices

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From my experience, if the certs had once been accepted by the yuppie-cookie (at times when this has been easily to accomplish) they most of the time were still accepted after the device had been upgraded to a build which would refuse to accept them on adding a new account.

Nevertheless the issues will vanish once you have an official cert online.

 

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bkesting Honored Contributor.
Honored Contributor.

Re: Cannot connect to Mobility Server with iOS 13 devices

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Good to know......still awaiting on my cert to be published then I will test.

 

Thanks

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greiner Honored Contributor.
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Re: Cannot connect to Mobility Server with iOS 13 devices

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i can confirm this, also with ios 13.2 beta

i have the Version of gms!

cg

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bkesting Honored Contributor.
Honored Contributor.

Re: Cannot connect to Mobility Server with iOS 13 devices

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I was able to get working with a signed certificate from an authority. 

Took a bit of work to find the right format and right certs to work with iOS, but it is now working.

Thanks everyone for your help.

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twarburton
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Re: Cannot connect to Mobility Server with iOS 13 devices

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This has nothing to do with Mobility Coonectivity to IOS 13 but does have to do with Mobility IOS 13 display of Directories.
If one has 50 or so Directories in the GW Client; Only 23 are displayed in the Mobility IOS directory listings. The same goes for changing the position of a directory in the GW Client, the change is not reflected in the mobility iOS display. - Thoughts?
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iliadmin Respected Contributor.
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Re: Cannot connect to Mobility Server with iOS 13 devices

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I have some newer iPhones that are on iOS 13 and we do use 3rd party cert and those iPhones had no issues with connecting after the upgrade tio iOS 13, so I concur that the self signed certificate was likely the issue for you.

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