Chaning domain & Reply rule

[emmermacher]

Hello.
End of May we will change our domain-name.
Our CEOs had the idea to send an automated answer.
Yesterday I made a quick test.
I create a rule
To: My old e-mail address (dirk.emmermacher@ntb-infoline.de)
Action: reply to sender.

My system accepts e-mails to the new domain name.

So I send a message to my new address (dirk.emmermacher@ntbwelt.de).
As result my system sends an answer.

Is there a chance to create a rule that only works when a message was send to the old address?

Thanks in advance for your answers.

Regards

Dirk Emmermacher

[laurabuckley]

Hi Dirk,

In the rule condition add: "To" contains "*@olddomain.com"

Cheers,

[emmermacher]

Hi Laura.

Thanks for your answer.

I changed the "To" condition from contains full email-address to Contains *@olddomain.de
I wrote an email from my private address to the new domain. In the header I see also the new domain.
My GW send an answer...

Maybe a bug?

Regards from Hannover

Dirk

[laurabuckley]

Hi Dirk,

I tested with a single condition of "To" contains "*@olddomain.com" and it worked for me. Let me do some more digging....

Cheers,

[emmermacher]

Hello Laura

Here you'll find a screenshot https://ftp.ntb-infoline.de/owncloud/s/hvi3qbdaewByfbY (valid for 48 hours)
a short translation for you:
Neue Nachricht = New Message
Empfangen = Received
enthält = contains

Regards

Dirk

[mrosen]

On 08.05.2018 11:14, Emmermacher wrote:
>
> Hi Laura.
>
> Thanks for your answer.
>
> I changed the "To" condition from contains full email-address to
> Contains *@olddomain.de

That won't work, and likely break it. You don't need (and can't use) a
placeholder in a "contains" rule. Above will only trigger when your
email address would be e.g 12345*@olddomain.com, which is an impossible
address due to the star not being allowed. Additionally, even if you
remove the "*" what if you receive a mail that is sent in the to field
to your old address plus a co-workers new address? You would reply,
which certainly isn't what you want. Go back to "An" "enthält"
you@olddomain.de. That must work, if not the mail comes in differently.

> I wrote an email from my private address to the new domain. In the
> header I see also the new domain.
> My GW send an answer...
>
> Maybe a bug?

Unlikely, I've been using similar rules forever. Without the additional
condition BTW.

On the received mail, when you mouseover your name in the "An" filed,
and chose info, what is shown as email address? Also, do you have any
additional incoming SMTP servers? And do be sure: You are testing this
with mail from the outside, yes?

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de

[mrosen]

On 08.05.2018 12:04, Emmermacher wrote:
>
> Hello Laura
>
> Here you'll find a screenshot
> https://ftp.ntb-infoline.de/owncloud/s/hvi3qbdaewByfbY (valid for 48
> hours)
> a short translation for you:
> Neue Nachricht = New Message
> Empfangen = Received
> enth�lt = contains
>

See my other reply.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de

[emmermacher]

Hello Massimo.

on a mouseover. I see my old emailaddress. When I switch to message category: From: dirk.emmermacher@myprivateemail.de
To: dirk.emmermacher@ntbwelt.de

There is only one way to my mailbox. From outside through our Spamfilter -> GWIA -> PO. We have three systems here.
I'm definitely send my test e-mails from outside.

Regards.

Dirk

[mrosen]

On 08.05.2018 12:54, Emmermacher wrote:
>
> Hello Massimo.
>
> on a mouseover. I see my old emailaddress. When I switch to message
> category: From: dirk.emmermacher@myprivateemail.de
> To: dirk.emmermacher@ntbwelt.de
>
> There is only one way to my mailbox. From outside through our Spamfilter
> -> GWIA -> PO. We have three systems here.
> I'm definitely send my test e-mails from outside.

I would bet your spamfilter rewrites the to: email address.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de

[emmermacher]

Hello Massimo.

This is the header from my test email, taken from GW-Client:
Return-path: <myprivateemail@web.de>
Received: from mail.ntb-infoline.de ([xx.xx.xx.xx])
by mail.ntb-infoline.de with ESMTP; Tue, 08 May 2018 11:05:28 +0200
Received: from mout.web.de (217.72.192.78) by mail.ntb-infoline.de (xx.xx.xx.xx) GWAVA SMTP; Tue, 08 May 2018 11:05:29 +0200
X-Spam_ID: str=0001.0A0B0203.5AF16859.0034,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-GWAVADAT: <keymat><rkey>sr9MsiQAnEAf0lSB</rkey><gkey>d8574c1eca6f367b62e8e6e6b0af0083769ec458c221baec7f6adfd4eff7b7a0</gkey><objectid>1buhf1h.1buhggb.fa</objectid></keymat>
Received: from [81.14.180.xxx] ([81.14.180.xxx]) by
3c-app-webde-bap59.server.lan (via HTTP); Tue, 8 May 2018 11:05:26 +0200
MIME-Version: 1.0
Message-ID: <340256e9468ce1f1c60e022733b2f616dce1c7de@localhost>
From: myprivateemail@web.de
To: dirk.emmermacher@ntbwelt.de
Subject: Test Nr 6
Content-Type: text/html; charset=UTF-8
Date: Tue, 8 May 2018 11:05:26 +0200

Regards

Dirk

[emmermacher]

Hello Massimo.
I think, I found a solution, that work in my system.
After changing from "contains dirk.emmermacher@myolddomain.de" to "contains NOT dirk.emmermacher@mynewdomain.de" it works. We tested it with a second account, which also works.

Some things are really curious...

Regards

Dirk

[mrosen]

On 16.05.2018 13:44, Emmermacher wrote:
>
> Hello Massimo.
> I think, I found a solution, that work in my system.
> After changing from "contains dirk.emmermacher@myolddomain.de" to
> "contains NOT dirk.emmermacher@mynewdomain.de" it works. We tested it
> with a second account, which also works.
>
> Some things are really curious...

Let me guess: The old domain is your primary email address, aka the one
you currently still send out with?

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de