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Client refresh / jump to highlighted email


After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.



Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.



What might be causing this? If it is a setting, where can I change it?





Best regards,



Dan








Daniel Wells AIA VCP
Senior Asociate | IT Coordinator







MHTN Architects, Inc.

Direct: 801.326.3215 | http://www.mhtn.com


____________________________________

vision made real



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Knowledge Partner
Knowledge Partner

Re: Client refresh / jump to highlighted email

On Wed, 21 May 2014 22:32:32 GMT, "Daniel Wells"
<Daniel.Wells@mhtn.com> wrote:

>
>After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.
>Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.
>What might be causing this? If it is a setting, where can I change it?


Dan,

One thing to check would be the video driver on the PC. I don't
recall this specific issue, but in the past I have had buggy video
drivers cause problems in GroupWise. Video drivers seem to get
updated fairly - so maybe a simple video driver update would solve
this.

Ken
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums within this community!
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Absent Member.

Re: Client refresh / jump to highlighted email

DanW-MHTN;2320069 wrote:
After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.



Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.


I see exactly the same symptom in my environment. Most clients using Win7 64 bit, I don't think this has anything to do with video card drivers, just a plain ol fashioned client bug. Seen it happen on a vmware guest and thick client using latest nVidia drivers.
There are others I've noticed too. Like sometimes highlighting text in an email using the keyboard (shift + home/end in my case) won't actually show the highlight. The text is still selected but you can't tell visually and the cursor disappears for a while.
New release version 0 problems I expect.

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Honored Contributor.
Honored Contributor.

Re: Client refresh / jump to highlighted email


Here is an update.



I was able to see the behavior on my own client when a new email arrived.





>>> Daniel Wells<Daniel.Wells@mhtn.com> 5/21/2014 4:32 PM >>>


After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.




Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.




What might be causing this? If it is a setting, where can I change it?





Best regards,



Dan








Daniel Wells AIA VCP
Senior Asociate | IT Coordinator







MHTN Architects, Inc.

Direct: 801.326.3215 | http://www.mhtn.com


____________________________________

vision made real



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Micro Focus Expert
Micro Focus Expert

Re: Client refresh / jump to highlighted email

Hi Dan,

I'm not too sure what is going on in your environment. I have not observed the same behavior running GroupWise 2014 on Windows 7 64Bit both physical and virtual!

Perhaps, if you are in the position to do so, open a Service Request with Novell Technical Support.

Cheers,
Laura Buckley

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Absent Member.

Re: Client refresh / jump to highlighted email

Hi

We stil have this isue - many messages in the mailbox, scrolling and searching manualy for a message - the list scrolls automaticly when an new message arives... is it possible to disable this behavior?


foccer;2320243 wrote:
I see exactly the same symptom in my environment. Most clients using Win7 64 bit, I don't think this has anything to do with video card drivers, just a plain ol fashioned client bug. Seen it happen on a vmware guest and thick client using latest nVidia drivers.
There are others I've noticed too. Like sometimes highlighting text in an email using the keyboard (shift + home/end in my case) won't actually show the highlight. The text is still selected but you can't tell visually and the cursor disappears for a while.
New release version 0 problems I expect.
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Micro Focus Expert
Micro Focus Expert

Re: Client refresh / jump to highlighted email

Hi,

Is this behavior specific to a particular type of workstation/graphic card or a specific user?

Let us know.

Cheers,
Laura Buckley

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Absent Member.

Re: Client refresh / jump to highlighted email

laurabuckley;2352083 wrote:
Hi,

Is this behavior specific to a particular type of workstation/graphic card or a specific user?

Let us know.

Cheers,


No, not realy. I think everyone will have this behavior. In Mailbox View - sort by date - shrink the Groupwise Window and scroll a little down. With the next incomming mesage, the view jumps.

occures on GroupWise 12.0.3. Windows 7 32/64 different HP computers and a virtual terminalserver with 2008R2
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Micro Focus Expert
Micro Focus Expert

Re: Client refresh / jump to highlighted email

Hi,

You state that this happens on the GroupWise 2012 client - just note that this is the GroupWise 2014 forum.

Having said that, what is your backend 2012 or 2014?

Cheers,
Laura Buckley

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Re: Client refresh / jump to highlighted email

laurabuckley;2375817 wrote:
Hi,

You state that this happens on the GroupWise 2012 client - just note that this is the GroupWise 2014 forum.

Having said that, what is your backend 2012 or 2014?

Cheers,


It's a 2012 Server 😞 thank you for the hint... but the problem description was identical to my situation - hoping that there is somme solution...
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Micro Focus Expert
Micro Focus Expert

Re: Client refresh / jump to highlighted email

Hi,

I appreciate that your server is 2012, however, I was questioning the version of your GroupWise backend - is that 2012 or 2014?

Looking forward to hearing back from you 😉

Cheers,
Laura Buckley

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Re: Client refresh / jump to highlighted email

laurabuckley;2375840 wrote:
Hi,

I appreciate that your server is 2012, however, I was questioning the version of your GroupWise backend - is that 2012 or 2014?

Looking forward to hearing back from you 😉

Cheers,


It's a GroupWise 2012 System
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