Pinkel Absent Member.
Absent Member.
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Contact sync - delete - sync ....

Hello,

i'm using GMS 2.1 since a long time, syncing contacts and calenders successfully. But since a few days there is a strange behavior.
A user (the only one on this system) has multiple adressbooks, two of them (the users default adressbook and one additional, named "XYZ" here) should be synced to an Android 7.1 device. Mostly, the user connects to the GMS only when in the office, and starts syncing manually.
A few days ago, it appeared that all the contacts and appointments have been lost on the Android device. Starting sync on the device, it synced the users adressbook into "Contacts", but not complete, for instance 485 out of 550 contacts, and 1 contact from "XYZ". Starting the sync again, both books are emptied on the device, and "XYZ" is synced, but also incomplete, for instance 520 out of 600 contacts. Within the next sync the books are emptied again, and "Contacts" is synced again. As long as the device is connected, this happens in a loop.
I've checked the nightly maintenance of the database, but it had no errors.

Does someone have a tipp, what to check?

Detlef
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AutomaticReply Absent Member.
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Re: Contact sync - delete - sync ....

Pinkel,

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Knowledge Partner
Knowledge Partner

Re: Contact sync - delete - sync ....

On Thu, 07 Sep 2017 17:44:02 GMT, Pinkel
<Pinkel@no-mx.forums.microfocus.com> wrote:

>
>Hello,
>
>i'm using GMS 2.1 since a long time, syncing contacts and calenders
>successfully. But since a few days there is a strange behavior.
>A user (the only one on this system) has multiple adressbooks, two of
>them (the users default adressbook and one additional, named "XYZ" here)
>should be synced to an Android 7.1 device. Mostly, the user connects to
>the GMS only when in the office, and starts syncing manually.
>A few days ago, it appeared that all the contacts and appointments have
>been lost on the Android device. Starting sync on the device, it synced
>the users adressbook into "Contacts", but not complete, for instance 485
>out of 550 contacts, and 1 contact from "XYZ". Starting the sync again,
>both books are emptied on the device, and "XYZ" is synced, but also
>incomplete, for instance 520 out of 600 contacts. Within the next sync
>the books are emptied again, and "Contacts" is synced again. As long as
>the device is connected, this happens in a loop.
>I've checked the nightly maintenance of the database, but it had no
>errors.
>
>Does someone have a tipp, what to check?
>
>Detlef


Maybe not what you want to hear, but I would encourage you to update
to the current version. GMS 2.1 is about 2.5 years old. Lots of
updates/fixes have been released since then. No guarantee, but there
is a good chance the current version might solve your issue.

--
Ken
Knowledge Partner

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please show your appreciation and click on the star below... Thanks!

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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Knowledge Partner
Knowledge Partner

Re: Contact sync - delete - sync ....

In article <Pinkel.84gqbb@no-mx.forums.microfocus.com>, Pinkel wrote:
> I've checked the nightly maintenance of the database, but it had no
> errors.


That is just the first place to check.
A) make sure that your regular contents GWChecks are coming clear for
this user.
B) what does dsapp's General Health Check show about your system.

A vacuum and re-index may well be in order. My sig has the link further
tips.

What version of GroupWise are you running?
Any particular reason you are still on that old version of GMS?


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
GMS troubleshooting tips at
http://www.konecnyad.ca/andyk/gwmobility.htm


___
Andy of Konecny Consulting in Toronto
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