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Absent Member.
Absent Member.
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Contacts tab properties crashes?

Hello,

I have a client which uses GW 8.02HP3. This week when the user goes to the Contacts tab in the main window of Gw it shows the same as the Home tab. When we want to try to ask the properties of the tab and go to the view tab GW crashes.

I have already re-installed the GW client but it didn't help.

Are these settings stored in the database on the server?
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

On 2/21/2013 6:06 AM, jslegers wrote:
>
> Hello,
>
> I have a client which uses GW 8.02HP3. This week when the user goes to
> the Contacts tab in the main window of Gw it shows the same as the Home
> tab. When we want to try to ask the properties of the tab and go to the
> view tab GW crashes.
>
> I have already re-installed the GW client but it didn't help.
>
> Are these settings stored in the database on the server?
>
>

Yes, they are. OTOH, I'd first try logging in on another computer just
to see if the crash replicate.
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

I have tried it on an other PC with the same account and GW crashes.
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Knowledge Partner
Knowledge Partner

Re: Contacts tab properties crashes?

In article <jslegers.5r4cdz@no-mx.forums.novell.com>, Jslegers wrote:
> I have tried it on an other PC with the same account and GW crashes.
>

That does rather point to a mail box issue
Have you tried with a different account to confirm?

When was the last contents analyze/fix run?


Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto

"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

I have run an Analyze and there were no problems. An other account works fine. I heard from the user that he accidentally started Outlook which connected to Groupwise. Could this be the problem?
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Knowledge Partner
Knowledge Partner

Re: Contacts tab properties crashes?

In article <jslegers.5r4pcn@no-mx.forums.novell.com>, Jslegers wrote:
> I have run an Analyze and there were no problems.

I hope that the GWChecks are a regular thing for you

> I heard from the user that he accidentally started Outlook which
> connected to Groupwise. Could this be the problem?

Possibly, especially if those hooks are active. Can you make sure Outlook
isn't at all active on his system.
Part of why I make sure Outlook isn't deployed at my clients as it does
try to take over.


Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto

"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

I have removed outlook from his system. Normally I install the Office suite without Outlook.
The system runs every night a gwcheck.
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Micro Focus Expert
Micro Focus Expert

Re: Contacts tab properties crashes?

Hi,

I would recommend doing a "Reset Client Options" GWCheck routine. That usually clears up this type of thing.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

laurabuckley;2248364 wrote:
Hi,

I would recommend doing a "Reset Client Options" GWCheck routine. That usually clears up this type of thing.

Cheers,


I will try it when i'm there. Thank you for the info.
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Micro Focus Expert
Micro Focus Expert

Re: Contacts tab properties crashes?

You can run this from the backend using ConsoleOne.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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Absent Member.
Absent Member.

Re: Contacts tab properties crashes?

laurabuckley;2248391 wrote:
You can run this from the backend using ConsoleOne.

Cheers,

That did the trick. Thank you.
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Micro Focus Expert
Micro Focus Expert

Re: Contacts tab properties crashes?

Glad that you came right 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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