hme0 Absent Member.
Absent Member.
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DVA dispalying weird symbols & corrupted attachements

Novell support provided patch gw14.2.2-125121 to fix webaccess buttons(reply, forward etc...) that weren't working from an iPad. The pach fixes the issue but it breaks the DVA. When you want to download an attachment(pdf, docx etc) it gets downloaded but when you try to open it it says is corrupted.
When you click on View the document you get all these weird symbols!! Anf of course there is no support from Novell for this. They suggested to put it in here in the forums. Can't wait to move away from GroupWise sadly to say.

So anyway I had to revert all our webaccess servers to the prior install(that doesn't work from iPads) I attached some pics any help will be greatly appreciated.

Thank you
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11 Replies
Micro Focus Expert
Micro Focus Expert

Re: DVA dispalying weird symbols & corrupted attachements

Hi Ramiro,

I am sorry that this is you experience. Please clarify something for me... Micro Focus engineers specifically told you to get resolution to your issue in the forums? Please let us know.

Cheers,
Laura Buckley

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hme0 Absent Member.
Absent Member.

Re: DVA dispalying weird symbols & corrupted attachements

Yes this is the response:

Unfortunately you will need to open a regular service request. If you do not have a support contract you can post in the forums to get peer to peer help.

I understand that there is no technical support for this TID. But I was given the patches to fix something which it did but broke something else 😞

This is from the original request:

SR #: 101031712978

SR Severity: Medium

SR Brief Description: NO TECHNICAL Support SR for TID 7018146 patch and file

Last Action on SR: I installed this patch. Now my two webaccess one in Linux and one in windows are messed up. The document viewers do not render properly, if I download any attachment it says is corrupted!! Please help
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Micro Focus Expert
Micro Focus Expert

Re: DVA dispalying weird symbols & corrupted attachements

Hi Ramiro,

It is my understanding that the engineers have requested you open a regular service request for assistance for this issue and that only if you can't open a service request to seek peer to peer assistance in the forums.

My first suggestion is that you do open a service request.

Further to that I will do some investigation and let you know if I find anything.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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hme0 Absent Member.
Absent Member.

Re: DVA dispalying weird symbols & corrupted attachements

Thanks for the "help"
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verkehrsverbund
New Member.

Re: DVA dispalying weird symbols & corrupted attachements

Ramiro,

I can confirm that behavior.

The released GW 2014 R2 SP1 HP1-Version (Build 124595) of Webaccess has problems with iOS10 (on iPad Air 2 in my case). You even can't write an email. No reaction after pressing the new-mail-button.
So I tried build 125134 on the Webaccess-Server with the same results you have (but iOS10 on the iPAD is working...). And in my case Webacc destroyed the mail after answering or forwarding it (the content of the sent email is not readable anymore, only funny symbols.).

I switched back to HP1 for now as well.

If I have time, I will open a SR in the next days.

Regards
Philipp
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Knowledge Partner
Knowledge Partner

Re: DVA dispalying weird symbols & corrupted attachements

On Tue, 25 Oct 2016 08:16:02 GMT, hme0
<hme0@no-mx.forums.microfocus.com> wrote:

>
>Thanks for the "help"


These forums are peer help...not MicroFocus tech support. Sounds like
you have an FTF that isn't publicly released yet. MicroFocus support
said to open an SR. Do that and they should be able to help you
resolve it. Getting sarcastic with someone in the forums isn't going
to help your situation.

Ken

--------------------------------------------------------
Create and vote for enhancements!
https://www.novell.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
GroupWise Idea Exchange - https://community.microfocus.com/t5/GroupWise-Idea-Exchange/idb-p/GWideas
SMG Idea Exchange - https://community.microfocus.com/t5/Secure-Messaging-Gateway-Idea/idb-p/SMG_Ideas
Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
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jgoy
New Member.

Re: DVA dispalying weird symbols & corrupted attachements

Hi folks,
same issue here. We applied a Micro Focus FTF for WebAccess regarding the iOS 10 UI issue.
Behaviour shows weird chinese or whatever symbols when forwarding an email via WebAccess on Mac (Sierra) and Win 7 PC, attachments in WebAccess can't be opened and seem to be corrupt on Mac (Sierra) machines.
Attachments can be opened on Win 7 machines.

Workaround on Mac (Sierra): use simple Text mails (no HTML)

Hope this information helps...
--
Best regards
jgoy
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Micro Focus Expert
Micro Focus Expert

Re: DVA dispalying weird symbols & corrupted attachements

Hi,

I'm busy making enquiries in the background - will post back information as I receive it.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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gmarsh Absent Member.
Absent Member.

Re: DVA dispalying weird symbols & corrupted attachements

Same issue here after updating all components to 125121 due to ios10 issue. Reverted just the webaccess component back to 124917 (the one referred to in TID7018146 that contains the ios10 fix) and OK again. An annoyance which this build has introduced is the customer reports now is that in webacc there is a "click here to display images" banner text which has to be clicked each time, but that is a minor and separate matter.
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jgoy
New Member.

Re: DVA dispalying weird symbols & corrupted attachements

Hi folks,
having applied FTF 125209 resolved the issue here this morning!

Best regards
--
jgoy
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Micro Focus Expert
Micro Focus Expert

Re: DVA dispalying weird symbols & corrupted attachements

Hi jgoy,

Glad that this situation is resolved for you. Thank you very much for letting us know 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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