oconnorm Absent Member.
Absent Member.

Dragging message to folder shuts down client

We have upgraded our backend to GW8.0 HP2, but not all of our clients.

One user who is using the Windows client version 7.0.2 HP on a Vista laptop cannot drag a message from his Mailbox to one of his folders. As soon as he begins to drag it over to the folder list, the client shuts down.

I'm am reluctant to upgrade his client at this time.
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abrender Absent Member.
Absent Member.

Re: Dragging message to folder shuts down client

Does it happen in caching mode as opposed to live? In live mode, if you log into the machine yourself under your account does it behave the same? If when you log in nothing bad happens then you might have some account maintenance to run including the possibility of a structural rebuild. If you are using caching mode, I would perform a structural rebuild on his live account, then recreate the local cache database and see if it goes away. Also, I would not be concerned with going to the 7.0.3 HP3 client if you are just trying to stay away from 8 for training purposes.

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