This is what is happening now. He moves a sent item using the iphone to a folder in the cabinet setup for a specific customer. It moves it on the iphone and you see no reference to it in the sent folder. He gets back to his desk and opens sent items in the GW client and the item is still there. I have found if you go to the specific customer folder there is a copy of the email in it as well as in sent items. If you move the item from sent items to the folder it removes it from sent items and there is only one reference to it in the folder. If you delete the sent item from the sent item folder is leaves the copy in the folder it was moved to from the iPhone. He said it worked correctly up until just over a week ago. That is when I upgraded to GMS 2014r2.
I have also found when trying to test with a Samsung Galaxy you don't even get the option to move from the sent folder on the phone.
>>> billp<billp@pubpress.com> 5/9/2017 1:26:PM >>>
Thanks. I ran the GWCheck as suggested. He was getting an "unable to move" error before I ran it. I was getting ready to report that when I read your post. He is traveling, so won't know the status of the moves in the GW client until he returns.
>>> laurabuckley<laurabuckley@no-mx.forums.microfocus.com> 5/9/2017 10:46:AM >>>
Hi Bill,
Have you tried running a GWCheck against this mailbox with the "resfldr"
misc. option? Solves problems where system folders are not where they
are meant to be.
Cheers,
--
Laura Buckley
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