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Error viewing documents in WebAccess (DVA)

Good morning, I just installed GroupWise Webaccess 2014 sp2 in a Windows Server 2012r2. Is running ok but the DVA is not working with any office or PDF files, it work with some PNG or JPG.

I tried other DVAs and same issue. I suspect that the problem is Tomcat?


This is the error I get:

Unable to view 'Installing the GroupWise 2014 client.pdf'
[38445] A failure occurred in the document conversion process. The document cannot be viewed at this time.



I found something from Novell: https://www.novell.com/support/kb/doc.php?id=7014988 and I tried it and no luck. Keep in mind that files where in other paths.




Any help will be greatly appreciated.




Thank you
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Re: Error viewing documents in WebAccess (DVA)

hme0,

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Re: Error viewing documents in WebAccess (DVA)

Hi,
I have exactly the same issue, and have found no solution yet.
I'll update here if I have any successes.

Mark

"hme0" wrote in message news:hme0.72ahq0@no-mx.forums.microfocus.com...


Good morning, I just installed GroupWise Webaccess 2014 sp2 in a Windows
Server 2012r2. Is running ok but the DVA is not working with any office
or PDF files, it work with some PNG or JPG.

I tried other DVAs and same issue. I suspect that the problem is
Tomcat?


This is the error I get:

UNABLE TO VIEW 'INSTALLING THE GROUPWISE 2014 CLIENT.PDF'
[38445] A FAILURE OCCURRED IN THE DOCUMENT CONVERSION PROCESS. THE
DOCUMENT CANNOT BE VIEWED AT THIS TIME.



I found something from Novell:
https://www.novell.com/support/kb/doc.php?id=7014988 and I tried it and
no luck. Keep in mind that files where in other paths.




Any help will be greatly appreciated.




Thank you


--
Ramiro Ruiz, Network Specialist
Western University - London, Ontario, Canada
ramiro.ruiz@schulich.uwo.ca
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View this thread: https://forums.novell.com/showthread.php?t=493876
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Re: Error viewing documents in WebAccess (DVA)

Hi,
We found that the DVA agent had disappeared in the update to SP2.
We re-created the DVA agent and now it appears in the rcgrpwise status
command and the viewer works in Webaccess


"Mark Behrens" wrote in message
news:%NhGx.1088$Qq2.861@novprvlin0913.provo.novell.com...

Hi,
I have exactly the same issue, and have found no solution yet.
I'll update here if I have any successes.

Mark

"hme0" wrote in message news:hme0.72ahq0@no-mx.forums.microfocus.com...


Good morning, I just installed GroupWise Webaccess 2014 sp2 in a Windows
Server 2012r2. Is running ok but the DVA is not working with any office
or PDF files, it work with some PNG or JPG.

I tried other DVAs and same issue. I suspect that the problem is
Tomcat?


This is the error I get:

UNABLE TO VIEW 'INSTALLING THE GROUPWISE 2014 CLIENT.PDF'
[38445] A FAILURE OCCURRED IN THE DOCUMENT CONVERSION PROCESS. THE
DOCUMENT CANNOT BE VIEWED AT THIS TIME.



I found something from Novell:
https://www.novell.com/support/kb/doc.php?id=7014988 and I tried it and
no luck. Keep in mind that files where in other paths.




Any help will be greatly appreciated.




Thank you


--
Ramiro Ruiz, Network Specialist
Western University - London, Ontario, Canada
ramiro.ruiz@schulich.uwo.ca
------------------------------------------------------------------------
hme0's Profile: https://forums.novell.com/member.php?userid=5187
View this thread: https://forums.novell.com/showthread.php?t=493876

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Re: Error viewing documents in WebAccess (DVA)

Hi all,

Most of the problem can come from bad permissions on webacces dir and subdir. Owner of all the webaccess structure must be tomcat:tomcat, depending of your tomcat running account.
DVA conversion needs access to some subdir i guess (example: tmp).
That's the way i solved the problem. I do not felicitate Novell for this.
Good luck

Francois:confused: ID Integrated Data SA - Geneva English/French
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