Highlighted
cfastner Absent Member.
Absent Member.
1917 views

Fatal error processing message - line length violation

I am running Groupwise 2012 on SUSE 11.2 VM.

I'm having difficulty receiving email from an outside source. This email is created in Groupwise 8. It is addressed on the "To:" header line to a Lyris Listserv and "cc:"ed to more than two dozen Groupwise email users that are local to the orginating site.

The problem is that my GWIA fails to process the email received from the Lyris listserver properly and there is a "Fatal error processing message" line in the GWIA log.

It appears that the Lyris Listserv software sends the email to my GWIA with an invalid "cc:" line in the header. This header line is > 1004 characters (which is incomplient with rfc2822). I suspect that is why the Groupwise GWIA will not process this email. I have subscribed to this same listserv with an outside email account (gmail). Using Pegasus email, I am able to receive this email but the "cc:" line is truncated to 1004 characters (and gmail web interface truncates it to 998 characters).

I realize that this appears to be a problem with the Lyris software. It shouldn't be sending out an email that violates the line length but I can't control that. Is there any way to configure the GWIA Agent to just have GWIA truncate this line and process the message normally?

Thanks for any assistance you can provide!
Labels (2)
0 Likes
3 Replies
dzanre1 Absent Member.
Absent Member.

Re: Fatal error processing message - line length violation

cfastner wrote:

> I realize that this appears to be a problem with the Lyris software. It
> shouldn't be sending out an email that violates the line length but I can't
> control that. Is there any way to configure the GWIA Agent to just have GWIA
> truncate this line and process the message normally?


Not that I'm aware of.

--
Danita
Novell Knowledge Partner
Time to upgrade to GW 2012!
http://www.caledonia.net/upgrade
http://www.facebook.com/caledonia.net
0 Likes
tjacksonbcg Absent Member.
Absent Member.

Re: Fatal error processing message - line length violation

I saw something similar on GWIA 8 and now on 2012. Only in my case this was happening with emails from external domains that also listed many recipients in the To field (not ours). I only found one other admin having the issue and he said he suspected an issue with his M+ Guardian SMTP gateway. I may agree with him since I am also running M+/Netmail at the gateway. Do you have something else in front of your GWIA? When I look in my gwprob directory, the To list actually gets cut off randomly with no hard set character limit. The same email makes it to other external accounts just fine.

Tim
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Fatal error processing message - line length violation

On 4/10/2013 12:56 PM, cfastner wrote:
>
> I am running Groupwise 2012 on SUSE 11.2 VM.
>
> I'm having difficulty receiving email from an outside source. This
> email is created in Groupwise 8. It is addressed on the "To:" header
> line to a Lyris Listserv and "cc:"ed to more than two dozen Groupwise
> email users that are local to the orginating site.
>
> The problem is that my GWIA fails to process the email received from
> the Lyris listserver properly and there is a "Fatal error processing
> message" line in the GWIA log.
>
> It appears that the Lyris Listserv software sends the email to my GWIA
> with an invalid "cc:" line in the header. This header line is > 1004
> characters (which is incomplient with rfc2822). I suspect that is why
> the Groupwise GWIA will not process this email. I have subscribed to
> this same listserv with an outside email account (gmail). Using Pegasus
> email, I am able to receive this email but the "cc:" line is truncated
> to 1004 characters (and gmail web interface truncates it to 998
> characters).
>
> I realize that this appears to be a problem with the Lyris software.
> It shouldn't be sending out an email that violates the line length but I
> can't control that. Is there any way to configure the GWIA Agent to
> just have GWIA truncate this line and process the message normally?
>
> Thanks for any assistance you can provide!
>
>

Nope, and sorry to be blunt, it's GOOD to reject non compliant stuff. In
this case they should be "folding". This has been documented since the
1980s (RFC 822), so they owe you full support and money back if they
fail to do so. Cuz otherwise, they don't have an SMTP Mailer. They have
a denial of service attack software.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.