jfeyen
New Member.
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Fetching attachement on smartphone failes via gmail app

Hi,

Normally we use the native email app on our samsungs phones (A3 2016, A3 2017, A5 2016, A5 2017) to connect to the GMS server.
It works fine for all phones.

However since some time it is possible to use the gmail app for exchange accounts.
It works fine however we found out that attachements cannot be downloaded:
Fetching attachment... test.xlsx 0% -> and it keeps for that status and never gets downloaded.

However via the standard native mail app the attachment downloading works fine.

SLES11SP4
Version: 14.2.2 Build: 145

Can somebody verify to have the same issue with gmail app and attachments.

Kr,

Joeri
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Micro Focus Expert
Micro Focus Expert

Re: Fetching attachement on smartphone failes via gmail app

Hi Joeri,

I recommend you disable the Google WebViewer application on the device.

Cheers,
Laura Buckley

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jfeyen
New Member.

Re: Fetching attachement on smartphone failes via gmail app

Hi Laura,

Settings - Apps - All apps -> Android System WebView -> its disabled by default.

So I cannot change anything on that ...

Can you make a test on your device with gmail?

Kr,

Joeri
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Micro Focus Expert
Micro Focus Expert

Re: Fetching attachement on smartphone failes via gmail app

Hi Joeri,

I'm not currently able to do a test for you.

Suggest you check the permissions of the gmail app and ensure it's permitted to access Storage.

Cheers,
Laura Buckley

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jfeyen
New Member.

Re: Fetching attachement on smartphone failes via gmail app

laurabuckley;2475712 wrote:
Hi Joeri,

I'm not currently able to do a test for you.

Suggest you check the permissions of the gmail app and ensure it's permitted to access Storage.

Cheers,

Hi Laura,

I confirm, it has access to Calendar, Contacts, Storage.

kr,

Joeri
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Micro Focus Expert
Micro Focus Expert

Re: Fetching attachement on smartphone failes via gmail app

Hi Joeri,

Thank you for confirming that. I assume you've tested the download of attachments while on WiFi?

Are your GMS logs in DEBUG mode? What do you see in the mobility-agent.log file when you are trying to download the attachment?

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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