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holub457 Absent Member.
Absent Member.
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Firewall Difficulties

We can access Web Access just fine except from outside of our firewall. Firewall sends the link to the Web Access, but times out and does not connect. Is there some new change in way the Webaccess works? Is there a port trigger setting or something that needs to be set with the newest version of Web Access?
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Knowledge Partner
Knowledge Partner

Re: Firewall Difficulties

holub457 wrote:

>
> We can access Web Access just fine except from outside of our
> firewall.


From the LAN, are you accessing web access via a private IP address?

From outside the firewall, are you accessing web access via a public IP
address?


> Firewall sends the link to the Web Access, but times out
> and does not connect.


Is your firewall correctly configured to forward the traffic to your
web access server?


Can you provide additional information about your configuration?

Where is your firewall: On the web access server? A separate box?

Have you tried to run Wireshark to obtain a packet trace that will
allow you to determine exactly what is happening?


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Kevin Boyle - Knowledge Partner
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holub457 Absent Member.
Absent Member.

Re: Firewall Difficulties

Thanks. Wireshank confirmed bad hardware. ... Replaced it. Works fine.
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Knowledge Partner
Knowledge Partner

Re: Firewall Difficulties

holub457 wrote:

>
> Thanks. Wireshank confirmed bad hardware. ... Replaced it. Works fine.


Glad we could help. I appreciate your reporting back.

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Kevin Boyle - Knowledge Partner
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please show your appreciation and click on the star below this post.
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Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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If I have resolved your issue, please click the Accept as Solution button.
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